THOUSANDS OF EMAILS MISSING FROM MULTIPLE ACCOUNTS

danboy707

Registered
Jan 22, 2020
4
0
1
Spain
cPanel Access Level
Website Owner
Hello,

Thousands of emails have gone missing from multiple email accounts, and they all only have emails from the 8th of Jan 2020, which makes me think it is some kind of bug, and not a hack.

Can people give me some advice on why this could be happening? This has happened twice now.

We have had power cuts - could this cause some kind of error is Outlook is downloading at the same time?

Thanks
 

rackaid

Well-Known Member
Jan 18, 2003
89
28
168
Jacksonville, FL
cPanel Access Level
DataCenter Provider
When you say emails are missing, where are they missing from? Are they missing from outlook or from the server?

Have you tried webmail to see if the messages are there? (This would rule out outlook sync issues).

Have you looked via the command line at the mail directory to see if emails are there?
 
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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
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Houston
To further @rackaid's questions, if you had power outages and the server was affected by this, you may have inadvertently caused issues with dovecot - in order to direct you to the right path though, the questions he asked need to be answered first.

Furthermore, the following may be useful to get an idea of the type of information that is helpful when opening a forums thread: In Progress - Guide To Opening An Effective Forums Thread
 

danboy707

Registered
Jan 22, 2020
4
0
1
Spain
cPanel Access Level
Website Owner
hello,

The emails were missing from the server...we´re talking 1000s of emails....and this has happened twice now. IT is a VPS server. I was just thinking that maybe our local power outages might have caused this if Outlook was suddenly prevented from receiving via send/receive process.

These email accounts are connected to several devices - Outlook - Iphone - and Zoho CRM network.

Would really appreciate your advice.

Thanks
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hello,

I'd advise you to provide the information requested, that way we can attempt to assist you. There's nothing we can do to assist you if we don't have that information.
 

danboy707

Registered
Jan 22, 2020
4
0
1
Spain
cPanel Access Level
Website Owner
Sounds like your customers have setup their emails as pop somewhere and set it to remove emails from server after xx days.
Thanks for this heads up.....It´s strange, the setting "remove after 14 days was selected" but I have never selected this option - I wonder if this is selected by default on the latest Outlook update? Because we have not had this problem before now, and these computers were set up 4 years ago.