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Thousands of Incoming emails frozen

Discussion in 'E-mail Discussion' started by fmosse, Mar 16, 2017.

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  1. fmosse

    fmosse Member

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    Hi,

    I have a dedicated server: WHM CENTOS 6.8 x86_64 standard – host WHM 62.0 (build 16)

    The problem is that I have more than 5,000 emails frozen in my Queue. Lot are incoming emails to domain hosted in my server. When I enter to WHM>PLUGGINS>ConfigServer Mail Queues and I try to run the que they don´t run. I have to check the "FORCE RUN" checkbox and then they are sent.

    Why is this happending? How can I fix it? (So the incoming emails to my clients are sent and I dont have to "unfroze" them manually?

    One think I have discovered is that lot of incoming frozen emails are "SPAM Emails". Can spam emails be the cause of the frozen queue?

    Thanks,
    Francisco
     
    #1 fmosse, Mar 16, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you let us know the output from /var/log/exim_mainlog for some of the affected messages? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    You can find the message ID of an affected message from the message header.

    Thank you.
     
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    #2 cPanelMichael, Mar 16, 2017
  3. fmosse

    fmosse Member

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    For example


    [Removed - Left Associated Error Message]
    2017-03-16 10:36:49 [31400] 1coVaB-0008AS-F8 no immediate delivery: load average 234.18

    Should I change de values as they say here?
    no immediate delivery: load average xx

    Thanks,
    Francisco
     
    #3 fmosse, Mar 16, 2017
    Last edited by a moderator: Mar 16, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #4 cPanelMichael, Mar 16, 2017
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