Thousands of Incoming emails frozen

[fmosse]

Hi,

I have a dedicated server: WHM CENTOS 6.8 x86_64 standard – host WHM 62.0 (build 16)

The problem is that I have more than 5,000 emails frozen in my Queue. Lot are incoming emails to domain hosted in my server. When I enter to WHM>PLUGGINS>ConfigServer Mail Queues and I try to run the que they don´t run. I have to check the "FORCE RUN" checkbox and then they are sent.

Why is this happending? How can I fix it? (So the incoming emails to my clients are sent and I dont have to "unfroze" them manually?

One think I have discovered is that lot of incoming frozen emails are "SPAM Emails". Can spam emails be the cause of the frozen queue?

Thanks,
Francisco

 

[cPanelMichael]

Hello,

Could you let us know the output from /var/log/exim_mainlog for some of the affected messages? EX:

exigrep MSGID /var/log/exim_mainlog

You can find the message ID of an affected message from the message header.

Thank you.

 

[fmosse]

For example


[Removed - Left Associated Error Message]
2017-03-16 10:36:49 [31400] 1coVaB-0008AS-F8 no immediate delivery: load average 234.18

Should I change de values as they say here?
no immediate delivery: load average xx

Thanks,
Francisco

 

[cPanelMichael]

Hello,

The messages are frozen due to the high load average on the system. I recommend reviewing the following thread to troubleshoot the high load average:

Troubleshooting high server loads on Linux servers

Thank you.