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Thread Prefixes

Discussion in 'cPanel Announcements' started by cPanelMichael, Dec 5, 2016.

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  1. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello Everyone!

    We've enabled Thread Prefixes on the cPanel Forums. Forum threads created from today onward will include a prefix name next to the thread title. Additionally, the 'New Thread' prefix is automatically selected next to the thread title field when opening a new thread, as seen in the following image:

    prefixes-new-thread.png

    Thread Prefixes allow us to categorize forum threads based on their resolution status. Here's the definition for each thread prefix:

    New Thread
    New forum threads always start with the 'New Thread' prefix to indicate the thread is considered unresolved and has not yet received a response by a cPanel staff member. Continued discussion is encouraged.

    New Thread (Partner)
    This prefix is is exclusive to cPanel Partners. It indicates the thread was opened by a cPanel Partner, and has not yet received a response by a cPanel staff member. Continued discussion is encouraged.

    In Progress
    The 'In Progress' prefix indicates we are aware of the issue reported on the thread, but have not yet published a resolution. We'll update these threads with new information as it becomes available.

    SOLVED
    Threads marked 'SOLVED" indicate a cPanel staff member has determined the thread is solved. While additional discussion isn't prohibited on these threads, users are encouraged to open new threads to discuss unrelated topics.

    Thanks!
     
    PCZero and Infopro like this.
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