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Thread Prefixes

Discussion in 'cPanel Announcements' started by cPanelMichael, Dec 5, 2016.

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  1. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello Everyone!

    We've enabled Thread Prefixes on the cPanel Forums. Forum threads created from today onward will include a prefix name next to the thread title. Additionally, the 'New Thread' prefix is automatically selected next to the thread title field when opening a new thread, as seen in the following image:

    prefixes-new-thread.png

    Thread Prefixes allow us to categorize forum threads based on their resolution status. Here's the definition for each thread prefix:

    New Thread
    New forum threads always start with the 'New Thread' prefix to indicate the thread is considered unresolved and has not yet received a response by a cPanel staff member. Continued discussion is encouraged.

    New Thread (Partner)
    This prefix is is exclusive to cPanel Partners. It indicates the thread was opened by a cPanel Partner, and has not yet received a response by a cPanel staff member. Continued discussion is encouraged.

    In Progress
    The 'In Progress' prefix indicates we are aware of the issue reported on the thread, but have not yet published a resolution. We'll update these threads with new information as it becomes available.

    SOLVED
    Threads marked 'SOLVED" indicate a cPanel staff member has determined the thread is solved. While additional discussion isn't prohibited on these threads, users are encouraged to open new threads to discuss unrelated topics.

    Thanks!
     
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