Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Thunderbird Noob problems

Discussion in 'E-mail Discussion' started by Craig Tully, Nov 21, 2014.

  1. Craig Tully

    Craig Tully Registered

    Nov 21, 2014
    Likes Received:
    Trophy Points:
    Gold Coast, Queensland, Australia
    cPanel Access Level:
    Website Owner
    Hey guys,

    I have just setup my email accounts in Thunderbird, but I'm having intermittent issues with it not connecting to the server. i have spoken to the host and they say the server hasn't had any issues updates or shutdowns in a few months, nor have any of their other clients had any issues, but my issues seem to be getting moreso!

    Servername -
    username -
    Port - 993
    connection - SSL/TLS
    Auth Method - Normal password

    servername -
    Port - 465
    Connection - SSL/TLS
    Auth Method - Normal password.

    The strange things are that when the issues are happening, Thunderbird wont even save the copy of the mail to the drafts folder!
    they do clear up after awhile, but that could be in a few hours, and only clear up for a few min.
    I have tried pinging from CMD but no reply, yet i can ping with full reply!

    My host said it could be an issue at my end, but i have rebooted my PC, ran speed tests, and everything else seems to run fine!

    I really need this sorted out as trying to run a small business without emails is quite difficult.

    I have had a look at some other similar issues on the forum, but get a little lost with what I'm doing, and i don't want to screw it up even more!

    \ Thanks
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Have you tried using an alternate email client to rule out any issues with the Thunderbird application itself?

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice