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Ticket submission issues

Discussion in 'General Discussion' started by jerrybell, Apr 21, 2008.

  1. jerrybell

    jerrybell Well-Known Member

    Nov 27, 2006
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    I have been trying to submit a ticket for a while now through the site. Each time I get to the screen where I enter usernames and passwords, the I get a error 500 return when clicking "next". Then, I am not able to access the ticket system at all. I suspect the problem may be due to the size of the problem description - I included a copy of the output of upcp to help diagnose the problem I am reporting.

    I tried resubmitting without the upcp data and it appears to work fine.
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    Yes, I've noticed that screen does seem to come up when people are giving abnormally long problem descriptions (>32k characters). I'll relay this issue to those who maintain the ticket system.

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