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Timed Out?

Discussion in 'General Discussion' started by mike1346, Oct 13, 2009.

  1. mike1346

    mike1346 Member

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    Sorry for the Newb question....but I'm haveing an issue with "Hyperlinking" when I "Edit HTML" and try to hyperlink a certain word back to the media server I get a "Warning Editing session has expired that I have been inactive to long to reload the page" I have reloaded and reloaded to no avail. Same message over and over. I would occasionally get this message for the past year but I would close it and try the "hyperlink" again and it would work. Not working now and hasn't since last Wed. :mad: I sent tech support a message but haven't gotten a response from them yet. What am I doing wrong? Please HELP
     
    #1 mike1346, Oct 13, 2009
    Last edited: Oct 13, 2009
  2. MediaServe

    MediaServe Well-Known Member
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    I have a couple customers reporting this same problem on one of our servers - basically they can't do anything at all with the html editor, it's immediately reports "editing session expired".
     
  3. mike1346

    mike1346 Member

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    Yep thats it.........I did manage however to go into the "Source" window instead of the "design" window, copy and paste a previous link, edit it a little to reflect a redirect and saved it. That worked just kind of a PITB :confused:

    Thanks for the help........if you get this corrected please let me know.
     
    #3 mike1346, Oct 14, 2009
    Last edited: Oct 15, 2009
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Please PM me the ticket number.

    What is the full cPanel version number of the affected server?

    Please ensure that your "/tmp" directory has access (chmod) permissions of "1777".

    You may use the following commands to obtain the cPanel version, check the "/tmp" directory permissions, and optionally correct the permissions if necessary:
    Code:
    # cat /usr/local/cpanel/version && echo
    # stat /tmp
    # chmod -v 1777 /tmp
     
  5. mike1346

    mike1346 Member

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    Please PM me the ticket number.


    I tried twice......nothing shows in my PM outbox though. If you don't get anything let me know. All I got was an email with the following "Your inquiry was sent to the server administrator because no contact information was configured on the server. Attached is a copy of your inquiry for your reference:" so I'm not showing a ticket #
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Do you have root (System Administrator) access to the server?

    If you have root access please use the following link to submit a ticket:
    https://tickets.cpanel.net/submit/

    If you do not have root access please contact the service provider that manages the server or hosting service that is being used.
     
  7. MediaServe

    MediaServe Well-Known Member
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    We still have the problem.

    cPanel/WHM version: 11.25.0-CURRENT_40255

    /tmp is correctly chmod:

    File: `/tmp'
    Size: 524288 Blocks: 1040 IO Block: 4096 directory
    Device: 807h/2055d Inode: 2 Links: 14
    Access: (1777/drwxrwxrwt) Uid: ( 0/ root) Gid: ( 0/ root)
    Access: 2009-10-29 20:28:44.000000000 -0500
    Modify: 2009-10-29 20:28:54.000000000 -0500
    Change: 2009-10-29 20:28:54.000000000 -0500

    As soon as you highlight text and click the link button in the html editor, you get a popup that says your session has expired, no matter how quickly you do so after opening a page in the html editor.
     
  8. MediaServe

    MediaServe Well-Known Member
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    Ticket #515269 has been opened regarding this issue.
     
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    I was unable to reproduce this specific issue using the latest EDGE and CURRENT builds. Please submit a ticket so the affected system can be investigated directly; to accurately diagnose and pinpoint the factors involved it will require thorough inspection via a ticket.
     
  10. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Thank you; I missed your message initially, but I confirmed my colleagues are investigating the specific issue reported in the specified ticket.
     
  11. mike1346

    mike1346 Member

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    That fixed the Hyperlink issue Thanks for your help CPanel Don and WTL :D
     
  12. Jorge

    Jorge Well-Known Member

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    What was the problem and how can be fixed? I'm using 11.25.0-C40255 and facing exactly the same problem.
     
  13. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    The specific issue was corrected by ensuring the PHP configuration file (php.ini) has the following entry defined (i.e., not commented):
    Code:
    session.save_path = "/tmp"
    Path to the main system php.ini file: /usr/local/lib/php.ini

    The main system PHP configuration file may be edited either manually via root SSH access, or via root access to WHM as accessible via the following menu path:
    WHM: Main >> Service Configuration >> PHP Configuration Editor
    Documentation: PhpConfgEditor < AllDocumentation/WHMDocs < TWiki

    There may be different circumstances involved between what was corrected by above solution versus what is being experienced on your system; if the aforementioned entry is already setup and if the issue persists, please consider submitting a ticket. If submitting a ticket for this issue, please PM me the ticket number when available.
     
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