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Tired of loosing customers

Discussion in 'General Discussion' started by pingo, Jun 30, 2003.

  1. pingo

    pingo Well-Known Member

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    This happens continously - users are being suspended for exceeding their bandwidth limit when they had 5-10 visitors in a months and were allocated 3-5GB of bandwidth. There is obviously a problem with cpanel and I know that many others have experienced the same problem. Now I'm loosing a customer because of this. She is simply tired of this happening again and again so. cPanel.net - is this a difficult problem to fix since nothing is being done to correct it?

    Thanks
    John

    cPanel.net Support Ticket Number:
     
  2. tAzMaNiAc

    tAzMaNiAc Well-Known Member

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    What you haven't done is do a ticket to Cpanel... have you? Do it in WHM and send one if you haven't.

    If you had a ticket done, they'd answer you pretty quick... They got to me today on my question..

    Also what build? version? I never had that problem, so I do not know what you are talking about.

    Can you give more information please?

    Brenden

    cPanel.net Support Ticket Number:
     
  3. pingo

    pingo Well-Known Member

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    As I said, this is not something new.

    John

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  4. Curious Too

    Curious Too Well-Known Member

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    Under "tweak settings" in WHM there is this option:

    Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions is disabled)

    Do you have that box checked?

    cPanel.net Support Ticket Number:
     
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