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TLD dropped from outbound mail

Discussion in 'E-mail Discussion' started by eLIANT, Aug 24, 2018.

  1. eLIANT

    eLIANT Registered

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    I have root access to a dedi, and manage websites for several clients. One of them uses PHPlist.

    The Sender in PHPlist originally was my administrator email, but I created a new address for this purpose so it would receive bounces: [email protected][removed]

    Now over half the newsletters are failing. In the log records below, please notice how the .COM portion of the sending email address is missing. Anyone seen this before? Is the hyphen in the domain name a problem?

    The log records related to sending are:
    Code:
    [removed - please avoid posting log output that includes real domain names and IP addresses]
    

    The records regarding the bounce are:
    Code:
    [removed - please avoid posting log output that includes real domain names and IP addresses]
    
     
    #1 eLIANT, Aug 24, 2018
    Last edited by a moderator: Aug 24, 2018
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    If you revert the change you made to add the new email, does it work again?

    This sounds more like an issue with PHPlist than your cPanel, to me.
     
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  3. eLIANT

    eLIANT Registered

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    The next newsletter doesn't go out for a few weeks, so I have time to test. I'll revert the Sender address and report back here.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @eLIANT,

    Let us know how it goes.

    Thank you.
     
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