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Tls port

Discussion in 'E-mail Discussions' started by webstyler, Nov 1, 2014.

  1. webstyler

    webstyler Well-Known Member

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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    In your cPanel > Mail section > Email Accounts > to the far right of your email account listed there, click the More menu. Then click Configure Email Client. You'll find what you seek listed there.
     
  3. webstyler

    webstyler Well-Known Member

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    Yes, but Incoming not work

    I get this info
    Incoming port 993 imap / 995 pop3
    Outgoing port 465

    I configure as tls with port indicated but smtp work, pop3/imap not

    any suggest ?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Sure, have you checked your firewall configuration?
     
  5. webstyler

    webstyler Well-Known Member

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    yes, sure
    work fine as SSL. but if on client set TLS not work
    Firewall have right port open, I have also try to disable for testin, not work
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know the specific error message you are receiving?

    Thank you.
     
  7. webstyler

    webstyler Well-Known Member

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    Yes

    I set IMAP account with port 993/465 SSL/SSL -> work

    I set IMAP account with port 993/465 SSL/SSL -> NOT work

    Mail client try to connect but after any minutes give error:

    "Login to incoming mail server (IMAP): The connection was closed unexpectedly from the server. Possible causes: problems with the server or network, or a long period of inactivity."

    "Send test email message: The operation timed out waiting for a response from the server for sending (SMTP). If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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