The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Today's update broke cpanel connection

Discussion in 'General Discussion' started by StevenM., Jun 8, 2016.

  1. StevenM.

    StevenM. Member

    Joined:
    Jun 2, 2016
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Website Owner
    Twitter:
    Hi everyone,

    We upgraded 4 of our dedicated servers to the latest WHM/Cpanel, and has broke the connection to the server. We have restarted the servers and rebuilt the RPM's through SSH and then through WHM as the second hand solution. This did not work. Next we restarted the cpanel service with service cpanel start.

    Last solution was to run the upgrade process again for cpanel, but ended up with the same error of the following below:

    • Starting cpanel:
    • Waiting for cpaneld to shutdown ... not running.
    • Waiting for webmaild to shutdown ... not running.
    • Waiting for cpdavd-ssl to shutdown ... not running.
    • Waiting for cpanellogd to shutdown ... not running.
    • Waiting for eximstats to shutdown ... not running.
    • mailmanctl: no process killed
    • Waiting for eximstats to shutdown ... not running.
    • [*] Found cPGreyList running with PID: '6112'. Stopping...
    • [+] cPGreyList stopped successfully.
    • You may be running this update interactively from within WHM.
    • It is necessary we restart cpsrvd, but this will kill the session displaying update progress.
    • Please see the logs in /var/cpanel/updatelogs/ for further information if the update progress stops
    P.S we have checked these logs and they are empty.
     
  2. StevenM.

    StevenM. Member

    Joined:
    Jun 2, 2016
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Website Owner
    Twitter:
    UPDATE: Resolved with the following steps below.

    1. Graceful reboot machine(s)
    2. /scripts/check_cpanel_rpms --fix
    3. service cpanel restart
    Seems an odd way to do this in my eyes, but this worked.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,707
    Likes Received:
    658
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    It's difficult to pinpoint a specific cause of the issue without additional access to the system, however I'm happy to see the issue is now resolved. Let us know if you encounter any additional issues.

    Thanks!
     
Loading...

Share This Page