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TOMCAT doesn't process the files .jsp

Discussion in 'cPanel Developers' started by wfb, Jun 19, 2012.

  1. wfb

    wfb Member

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    This is confirmation of the IP protocol installed :

    /http://74.53.90.114:8080/

    but the .jsp pages do not work and open in text format in the domain :mad:

    /http://innozone.com.br/jsptest.jsp


    what is the problem of the file does not work?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Did you add servlet support for the domain in WHM > Install Servlets area? Since you listed your access as website owner, this means you'd likely want to contact your host if you don't have WHM access.
     
  3. wfb

    wfb Member

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    yes i do.

    the pages rotate in this link -> /http://innozone.com.br:8080/jsptest.jsp

    and which was not in -> /http://innozone.com.br/jsptest.jsp


    how do I get out this ":8080"? :confused:
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    All domains will display that page on port 8080 due to grabbing the page from the server's own tomcat installation. That does not indicate JSP and servlets were installed onto a specific domain.

    Do you have access to root WHM and to root SSH on this machine?

    Thanks!
     
  5. wfb

    wfb Member

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    yes i have acess but the directory SSH don't have nothing inside

    Root
    ftp.png
    SSH directory
    ftp2.png
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello wfb,

    The directories you are showing are cPanel account user directories not root user. Do you have root access on the machine? Are you the host of the machine? If not, the host needs to handle this.

    If you do have access, log into WHM as the root user with the root password and select "Install Servlets" to add JSP and servlet support onto that domain.

    If you don't have the access, please email or call your hosting provider. This is simply not fixable by the account user. Only the root user can add this support.

    Thanks!
     
  7. Escobar

    Escobar Member

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    You should know that your .jsp files will not work on the cPanel temporary URL. It will only work via the actual domain name itself, and of course if that's not working then you might be missing the .jsp servlet. Follow Tristan's instructions to install it on the domain name.
     
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