Jason G

Registered
Sep 26, 2006
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0
151
My server uses CPanel and I'm getting blocked because CPanel is telling me I have over 100 connections and it thinks I'm a hacker. I can't imagine why I have so many connections, but this has been happening for many weeks and it locks me out of the site (e.g. no FTP, no email, no web access, etc.).

Is this a known issue? How can I fix this problem?

Thanks in advance for any help that you may offer.

Sincerely,
Jason
 

AndyReed

Well-Known Member
PartnerNOC
May 29, 2004
2,221
4
193
Minneapolis, MN
Jason G said:
My server uses CPanel and I'm getting blocked because CPanel is telling me I have over 100 connections and it thinks I'm a hacker. I can't imagine why I have so many connections, but this has been happening for many weeks and it locks me out of the site (e.g. no FTP, no email, no web access, etc.).

Is this a known issue? How can I fix this problem?
Is this your own dedicated server? I mean do you have root access? Did you install any of these: APF, BFD, Mod Evasive? or any other firewall? Can you restart the cPanel at the prompt: /sbin/service cpanel restart
 

Jason G

Registered
Sep 26, 2006
2
0
151
Hi Andy,

Thanks for your message.

I'm considered a reseller on a shared server. The server admin has tried to fix this problem a few times, but she hasn't been able to. I just sent her the link to this thread, so she can come and read and post.

Do you have a solution that she (or I, with my limited/reseller WHM/CPanel access) can try?

Sincerely,
Jason
 

AndyReed

Well-Known Member
PartnerNOC
May 29, 2004
2,221
4
193
Minneapolis, MN
Jason G said:
I'm considered a reseller on a shared server. The server admin has tried to fix this problem a few times, but she hasn't been able to. I just sent her the link to this thread, so she can come and read and post.

Do you have a solution that she (or I, with my limited/reseller WHM/CPanel access) can try?
Any error message(s) in this regard will help. It could be more serious than what I thought!
 

webignition

Well-Known Member
Jan 22, 2005
1,880
0
166
Jason G said:
Do you have a solution that she (or I, with my limited/reseller WHM/CPanel access) can try?
There's nothing you'd be able to do directly.

The first step would be to find out if any firewall, or similar, is in place - there is definitely something running on the server, not directly related to cPanel, that is causing this to happen.

The server admin really should know if this is the case.
 

jayh38

Well-Known Member
Mar 3, 2006
1,213
0
166
I agree with everyone else, It sounds like you have a firewall setting.

To get around this, which you truely don't need to be using anyway,
turn off your web accelerator software for your browser. Normal
web browsing does not require 100 plus connections, especially
if you are digital service.

I would suggest your admin keep their limit in place. Its a
bit tight but efficient.