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Too many hops

Discussion in 'E-mail Discussions' started by black&white, Jan 14, 2008.

  1. black&white

    black&white Well-Known Member

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    Hi,
    one of my clients has changed his mx records for one of his domains and now i continue to receive this kind of message:

    The original message was received at Mon, 14 Jan 2008 12:28:52 +0100 (CET)
    from smtpd@localhost

    ----- The following addresses had permanent fatal errors -----
    <client@myclientsdomain.com>
    (reason: 554 5.4.6 Too many hops)

    ----- Transcript of session follows -----
    554 5.4.6 Too many hops 27 (25 max): from <support@mydomain.com> via localhost, to <client@myclientsdomain.com>

    I have configured Exim White list with a subnet musk (IP/24) but the problem remains. I continue to receive mails and i can't stop it. Please help me to resolve this issue.

    THank you
     
  2. jayh38

    jayh38 Well-Known Member

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    Check and see if there are duplicate mx records or records with the same priority level. If so, change one to a different priority and it should be fine. If they are using a remote mx server only, then you should remove the mx entry on your server and be sure his domain is listed in /etc/remotedomains

    jay
     
  3. black&white

    black&white Well-Known Member

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    Hi,
    i have checked in etc/remotedomains and i have found the domain.

    My client's domain uses remote mx records only:

    domain 14400 MX 20 mx.1domain.com
    domain 14400 MX 30 mx2.domain.com

    Thank you for your help
     
  4. black&white

    black&white Well-Known Member

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    Anyone?

    Thank you!
     
  5. billy0283

    billy0283 Registered

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    We have the same problem

    Hi black&white,

    We have the same problem. We are trying to setup and email security server. When we set the MX record to direct traffice thru our email seurity server, we receive the "too many hops" error and no emails can go thru. I did some research but no answer yet. Have you come across fix?

    Best regards,

    Billy
     
  6. nickp666

    nickp666 Well-Known Member

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    the hop count is probably not an issue your end as such, I had a similar thing with a client of ours, the problem turned out to be at the senders end, their outgoing mail was being relayed through 10 servers prior to reaching us.

    Are you able to get the headers of the bounce message sent back to the sender? that would help anyone trying to help you with this.
     
  7. billy0283

    billy0283 Registered

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    I used gmail sent to company email, and used company email sent to gmail and cc company email. Outgoing was fine, because it didn't need to go thru our email security server. Incoming emails from gmail and cc returned "many hops" error. Here is the header:


    ---------- Forwarded message ----------
    From: Mail Delivery System <Mailer-Daemon@server.igalogistics.com >
    Date: Jan 4, 2008 6:06 PM
    Subject: Mail delivery failed: returning message to sender
    To: ial.yllib@gmail.com


    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    billyl@igalogistics.com
    SMTP error from remote mail server after end of data:
    host igalogistics.com.s7a1.psmtp.com [ 64.18.6.14]:
    554 Too many hops - psmtp

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <ial.yllib@gmail.com>
    Received: from exprod7mx217.postini.com ([64.18.2.144] helo=psmtp.com)
    by server.igalogistics.com with smtp (Exim 4.68)
    (envelope-from <ial.yllib@gmail.com>)
    id 1JAwYD-0008Q1-P8
    for billyl@igalogistics.com; Fri, 04 Jan 2008 19:06:09 -0500
    Received: from source ([205.234.202.203]) (using TLSv1) by exprod7mx217.postini.com ([64.18.6.14]) with SMTP;
    Sat, 05 Jan 2008 11:06:03 EST

    ...... (many hops)

    Received: by wa-out-1112.google.com with SMTP id j4so11420465wah.21
    for <billyl@igalogistics.com>; Fri, 04 Jan 2008 16:05:46 -0800 (PST)
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
    d=gmail.com; s=gamma;
    h=domainkey-signature:received:received:message-id:date:from:to:subject:mime-version:content-type;
    bh=Appl5rfl/BR1AbibXAioQAGHbVRmBJsgIzdu40ZfJog=;
    b=GB53TPf/tuUG1WB3DXAd9E/SStZT+OagfJMO4tG5nDh2Q4zjBQ28VTuF0+QUpdI/4MoHJOokNJiyNVgpN2EcHZ9ErPm1AeimfiTYehQmIQYXDnwMPRUkodyzqbEKfXsbtHcwJw1+h6aJaYkhjVe3OEapnTnmN9KgSsF+kn5zrPY=
    DomainKey-Signature: a=rsa-sha1; c=nofws;
    d=gmail.com; s=gamma;
    h=message-id:date:from:to:subject:mime-version:content-type;
    b=h0LiaJB3vtTsgrRFKYP5elBVlE83Juf4rNML1t5UizUMfI0zGFldFBqVIziw1wXCe9+yPgZVJhSA3cB+GHexb/pU8MqZhSKqL+Ln5qGqCi3uxerG6vRxd1LoMzsHu13NQ2G6xLjOga+qWgj3dxhrOQAikn73eVGpxbAlRrtUnBI=
    Received: by 10.115.48.12 with SMTP id a12mr18336884wak.149.1199491546658;
    Fri, 04 Jan 2008 16:05:46 -0800 (PST)
    Received: by 10.114.75.8 with HTTP; Fri, 4 Jan 2008 16:05:46 -0800 (PST)
    Message-ID: <a83542690801041605s23b742caq69805531c250064f@mail.gmail.com >
    Date: Fri, 4 Jan 2008 18:05:46 -0600
    From: "Billy Lai" <ial.yllib@gmail.com>
    To: billyl@igalogistics.com
    Subject: testing3
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----=_Part_38996_16325670.1199491546634"
    X-pstn-neptune: 8/6/0.75/55
    X-pstn-levels: (S:78.16216/99.90000 R: 95.9108 P:95.9108 M:97.0282 C:98.6951 )
    X-pstn-settings: 3 (1.0000:1.0000) s gt3 gt2 gt1 r p m c
    X-pstn-addresses: from <ial.yllib@gmail.com> [db-null]
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - server.igalogistics.com
    X-AntiAbuse: Original Domain - igalogistics.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain - gmail.com

    ...... (Repeat info except the X-pstn-neptune and levels)

    ------=_Part_38996_16325670.1199491546634
    Content-Type: text/plain; charset=ISO-8859-1
    Content-Transfer-Encoding: 7bit
    Content-Disposition: inline

    Changed MX records

    ------=_Part_38996_16325670.1199491546634
    Content-Type: text/html; charset=ISO-8859-1
    Content-Transfer-Encoding: 7bit
    Content-Disposition: inline

    <p>Changed MX records</p>

    ------=_Part_38996_16325670.1199491546634--


    Did anyone come across situation like this? Your information is highly appreaciated!

    Thank you very much!

    Billy
     
  8. nickp666

    nickp666 Well-Known Member

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    I would speak to your mail filtering people, doesnt look like this is anything you will be able to sort on your own as the bounce came back from them, not you
     
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