Too many SSL errors reported across domains

iNiC

Member
Aug 1, 2020
23
4
3
Earth
cPanel Access Level
Reseller Owner
ISSUE:
SSL errors reported every few days showing same issues.

PREAMBLE:
  1. I have a reseller account.
  2. A clients site keeps reporting SSL errors.
  3. Host said "Ignore it". Not a acceptable answer for client.
  4. I do have WHM, but it is limited to being a bit more useful than cPanel. Unable to change any cPanel setting there.
The ERRORS:

The detailed error reads :
DNS DCV: No local authority: “redacted_domain.com”; HTTP DCV: “redacted_domain.com” does not resolve to any IP addresses on the internet.
and the rest, see image below

ssl_errors_vss.jpg

QUESTION:

Is this a issue that can be resolved via cPanel?

Thanks for your time,
~i
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,793
1,878
363
cPanel Access Level
Root Administrator
Hey there! According to that screenshot, both domain.com and www.domain.com should be working well with the SSL connection. Is that not the case?

If that is true, and the issue is related to other subdomains, it seems like they don't have the proper DNS configured to get all of those working.