Traceroute to whitelisted IP fails

GoWilkes

Well-Known Member
Sep 26, 2006
495
12
168
cPanel Access Level
Root Administrator
A hosting client uses Simplelists.

Yesterday, they reported that emails being sent through Simplelists are bouncing, so I figured the problem had to be the firewall. But I've checked that all of the appropriate IPs are whitelisted, then ran traceroute from the server. Traceroute fails right before connecting to the last IP (which is whitelisted).

But I can ping that IP with no error.

For testing, I disabled the firewall completely. It still fails.

I wasn't sure, so I disabled cPHulk, too. It still fails.

If I run traceroute -I example.com, it goes through. But it fails with traceroute -T or with the default UDP.

And running traceroute from my home PC completes without any problems.

This error just began yesterday, and they've been using this list for years. Nothing changed on my end, unless it was automated.

Any suggestions on where else I might look to find the problem?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

Could you let us know the full bounce message or what shows up in /var/log/exim_mainlog when the messages fail to send?

Thank you.