Track Delivery not returning results

[calvinrock0406]

Having an issue with a dedicated server using WHM 56.0 that when trying to use the track delivery tool on the email forwarders tool it is not returning any results. I have disabled and reenabled eximstats on WHM. I have also ran UPCP from the cli to make sure that everything was fully updated and still it seems to not work. It is happening on both X3 and Paper Lantern.

The process completes and returns no errors. Also there are no errors in the cpanel errors log. Not sure what the issue might be.

 

[cPanelMichael]

Hello,

Could you review /var/log/exim_mainlog and let us know if the entry exists in this log file? You can check with a command such as:

exigrep [email protected] /var/log/exim_mainlog

Thank you.