The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

transfer account from backup file

Discussion in 'General Discussion' started by helmishariff, Sep 27, 2006.

  1. helmishariff

    helmishariff Member

    Joined:
    May 9, 2006
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    I have tried both from WHM and command line with /script/restorepkg to restore a backup file but I'm getting same error message:

    Extracting tarball...................
    ...............
    ...............
    ...............
    ...............
    ...............
    ...............
    Done

    Extracting Domain....Done

    Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /backup/cpbackup/daily loaded backup-9.25.2006_19-04-18_focus/cp/backup-9.25.2006_19-04-18_focus)?
    Account Restore Failed...
     
  2. jayh38

    jayh38 Well-Known Member

    Joined:
    Mar 3, 2006
    Messages:
    1,215
    Likes Received:
    0
    Trophy Points:
    36
    I experienced this with a new client. It turned out the package he provided me was
    incomplete. The tarball would extract and say it was done but it would just disappear.
    Finally after they provided a complete tarball, the account created fine.
     
Loading...

Share This Page