Transfer error - permission denied

JayLevine

Active Member
Nov 25, 2002
27
0
151
New Mexico
Hello,

WHM 10.8.0 cPanel 10.9.0-R57 on both
DNS clustering on both...about to switch servers

Using Transfer multiple...

Attempting to copy xxxx from 216.xx.xx.xx

***
Packaging the account...

Permission denied, please try again.


The password you provided is not correct.

Trace Output: ([email protected]'s password: ==sshcontroloutput==
Permission denied, please try again.


sshcmdpermissiondeny
)


Done
Transfer Error
Unable to package account
***

The password is correct, WHM is able to get a list of accounts. I can log in to the old server via SSH...

HELP.

Thanks.

Jay
 

JayLevine

Active Member
Nov 25, 2002
27
0
151
New Mexico
It's not working for any accounts right now. Even one I created just for a test.... So, it's not a size thing. I'll do the pkgacct thing myself if I have to (thanks for the suggestion), but Transfer SHOULD work...

Jay
 

ujr

Well-Known Member
Mar 19, 2004
290
0
166
By any chance does your password contain special characters???
if so, try to change the password to only A-Za-z0-9 chars.... then change it back.
 

imagic

Well-Known Member
Verifed Vendor
Jan 16, 2003
156
0
166
I'm having this same problem. I tried changing the password and it still isn't working. Any suggestions? I need to move almost 200 accounts, doing it by hand would be a nightmare.