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Transfer Failed

Discussion in 'General Discussion' started by danceage, Oct 7, 2005.

  1. danceage

    danceage Member

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    Extracting Domain....Done
    Generating Account....
    WWWAcct 9.2 (c) 1997-2004 cPanel, Inc.

    Unable to find an ip address

    passwd: Unknown user name 'danceage'.

    Transfer ErrorAccount creation failed.. cannot continue..

    Transfer ErrorAccount Restore Failed

    Would you please help me on this error?
     
  2. aby

    aby Well-Known Member

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    Do you have the root password for both the server ?
    In that case if the cpanel transfer function is not working for you due to any reason, then you can take a backup using the the script pkgacct and scp it to the newserver and restore it. It should work.
     
  3. danceage

    danceage Member

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    I have root password of both and the scripted copied all the files to second server but restoring level failed, how may I resume that?
    There is huge amount of files and it takes time to recopy them is there any way to restore the available files on second server?
     
  4. aby

    aby Well-Known Member

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    How did you take the backup and tried the restore. What error it gives ?
     
  5. danceage

    danceage Member

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    I tried to copy my account from one server to another using account transfer function in WHM.
    WHM copied all files and at the end level gives me these errors:
    Unable to find an ip address

    passwd: Unknown user name 'danceage'.

    Transfer ErrorAccount creation failed.. cannot continue..

    Transfer ErrorAccount Restore Failed

    Would you please help me on this error?

    When I check, the transferred files are available in second server, I want to know is there anyway to restore these files or i should run the transfer function and copy the account again.
    Do you know what the errors are? how may i fix them?

    Thank you
     
  6. aby

    aby Well-Known Member

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    Did you try manuallt taking the backup from the shell

    using /scripts/pkgacct username

    then scp to the new server

    then at the new server
    /scripts/restorepkg username
     
  7. krava

    krava Well-Known Member

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    I experienced the same problem and:
    ********
    using /scripts/pkgacct username

    then scp to the new server

    then at the new server
    /scripts/restorepkg username
    ********
    didn't help me. So, I updated cPanel up to the latest stable release and then transferred the account via cPanel successfully.
     
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