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Transfer from Directadmin do not work

Discussion in 'Migrate to cPanel' started by Misiek, Nov 28, 2014.

  1. Misiek

    Misiek Well-Known Member

    Feb 23, 2004
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    The error is :

    da Creating archive...
    ERROR: sshcontrol failed because it went 900 seconds without reading any data.
    Retrying …
    Unknown option: compressed
    Unknown option: mysql
    Another pkgacct instance for this user is already running. at /tmp/.perl-ppk-qrcZfq/scripts/ line 309.

    Any clue how to resolve this ?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    You can try increasing the value of the following option under the "System" tab in "WHM Home » Server Configuration » Tweak Settings":

    Number of seconds an SSH connection related to an account transfer may be inactive before timing out (Minimum: 900; Maximum: 172,800)

    If the issue continues, feel free to open a support ticket using the link in my signature so we can take a closer look. We have a dedicated migration team that can review the issue and help you through the transfer process.

    Thank you.
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