Transfer from older version of whm - RESOLVED

verdon

Well-Known Member
Nov 1, 2003
922
14
168
Northern Ontario, Canada
cPanel Access Level
Root Administrator
Hi,

I have to transfer a hundred or so accounts from two servers running WHM v86.0.29 to a new server running WHM v90.0.15. Is this not possible? An attempt with what should be correct information, using the Transfer tool on the newer server just results in a generic "Failed to connect error". If I attempt a different address in the transfer tool form (say an IP without SSL at it) I can get a different error that will allow me to proceed without ssl, but advises that the whm versions must match.

If that is the case, is my only option to force install an older version on the new server, do the transfer, then update whm?

Thanks for any input.
 

ffeingol

Well-Known Member
PartnerNOC
Nov 9, 2001
711
277
363
cPanel Access Level
DataCenter Provider
The transfer tool needs to connect to the "old" server via SSH. Do you have any restrictions for the two servers to communicate over SSH?

If, not, I'd suggest opening a support ticket with cPanel. V86.0.29 is the current LTS version, so it should be fully supported by cPanel.
 

kodeslogic

Well-Known Member
PartnerNOC
Apr 26, 2020
425
201
118
IN
cPanel Access Level
Root Administrator
@verdon

Is any of your server is using a custom SSH port or default SSH port 22?