Transfer Multiple Accounts list comes up blank

Darph Bobo

Active Member
Dec 15, 2002
29
0
151
I am trying to copy accounts from an old cPanel server to a brand new one. When trying to bring up the list of domains on the other server, it is completely blank.

This happens when trying to connect to any other cPanel server from the new one.

The other servers are able to connect to each other perfectly.

I am using a server management company to do security hardening, and it seems to have started after they did 'something;, but I am not sure which something it is.

The last thing they did was to move mysql from the primary drive to the secondary one. I have done this myself before, and it never cause issues on other servers.

I thought it might be a firewall issue, so I turned off and flushed iptables - still didn't work.

Any thoughts?
 

jsnape

Well-Known Member
Mar 11, 2002
174
0
316
I had the same problem on a VPS, and found a couple of questions on it here - with no answer.

Here's how I fixed it.

I also noticed when trying to log in via SSH on the receiving server this error message after giving the correct username/password:

"Server refused to allocate pty"

So I logged in to the host VPS server and ran this

[[email protected] ~]# vzctl exec 868 /dev/MAKEDEV tty
[[email protected] ~]# vzctl exec 868 /dev/MAKEDEV pty

Change "868" to the actual VPS ID

Refreshed the multi-account transfer screen and the list of domains magically appeared.
 

vince512

Active Member
Nov 16, 2003
35
0
156
Copy Multiple Accounts Comes Up Blank

I know this thread is old but I am having the same problem. I was able to transfer to the server from other servers just fine however, when I try the copy multiple accounts function in cpanel to the same server I copid them from the screen connects and shows no accounts.

I then tried to copy a single account from the server and I keep getting this error:

Packaging the account...
Mon Apr 21 23:57:29 2008 die [Cpanel::Config]: Unable to open /var/cpanel/users/albescom: Permission denied at /usr/local/cpanel/Cpanel/Logger.pm line 35
Cpanel::Logger::cplog('Unable to open /var/cpanel/users/albescom: Permission denied', 'die', 'Cpanel::Config') called at /usr/local/cpanel/Cpanel/Config.pm line 166
Cpanel::Config::loadcpuserfile('albescom') called at /usr/local/cpanel/Cpanel.pm line 79
Cpanel::initcp('Cpanel=HASH(0x9d88690)', 'albescom') called at /scripts/pkgacct line 47
[Cpanel::Config]: Unable to open /var/cpanel/users/albescom: Permission denied


Done
Warning: file location not sent.. guessing.. this may not work ....
Using the single archive method (/home/admin/cpmove-albescom.tar.gz)!
Copy Destination: /home
Transfer Error
The remote server didn't report a correct md5sum of the archive. Please ensure you selected the correct type of remote server.


--------------------------------------------------

I can copy to but not from the server.


I am hoping that someone can help me with this. I have tried searching but have not come up with anything that may help. This server is running CentOS 5 OS.

Thanks,
Vince
 

vince512

Active Member
Nov 16, 2003
35
0
156
Unbelievable, after 5 and a half hours of trying everything I can think of, I never thought of changing the root and admin passwords. Apparantly the copy function does not like characters in the password, although this is a first for me since all of my other servers have special characters.

Anyway, I hope this helps some one and save them 5 hours of hair pulling:)
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
77
308
cPanel Access Level
Root Administrator
Unbelievable, after 5 and a half hours of trying everything I can think of, I never thought of changing the root and admin passwords. Apparantly the copy function does not like characters in the password, although this is a first for me since all of my other servers have special characters.

Anyway, I hope this helps some one and save them 5 hours of hair pulling:)
Do you happen to know the characters the process didn't like?

Were the transfers between two linux, two FreeBSD or a mixture?

When you set the password for root/admin with the special characters (the characters that caused issue during the transfer), did you do so within WHM or via the command line?