Transfer or Restore Issue

[raymond999]

I've added Host Access Control whitelisted for both server IP, however during transfer seems error.

Starting “TRANSFER” for “Account” “dwgasia”.
Attempting to copy “dwgasia” from “IP ADDRESS”.
Trying to fetch cpmove file via cPanel API!
Cpanel::Exception::HTTP::Network/(XID 9t7pdx) The system failed to send an <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request to “https://IPADDRESS:2083/json-api/cpa...=listfullbackups&cpanel_jsonapi_apiversion=1” because of an error: Could not connect to 'IPADDRESS:2083': Connection timed out
at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 115, <STDIN> line 1.
Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x2376ec0), "GET", "https://IPADDRESS:2083/json-api/cpanel?cpanel_jsonapi_mod"..., HASH(0x2377040)) called at /usr/local/cpanel/scripts/getremotecpmove line 322
scripts::getremotecpmove::get_current_backups("IPADDRESS", "dwgasia", "PASSWORD") called at /usr/local/cpanel/scripts/getremotecpmove line 128
scripts::getremotecpmove::fetch_acct_by_cpanel(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at /usr/local/cpanel/scripts/getremotecpmove line 58
scripts::getremotecpmove::script("scripts::getremotecpmove", "IPADDRESS", "dwgasia") called at /usr/local/cpanel/scripts/getremotecpmove line 31
Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove IPADDRESSdwgasia” command (process 18968) reported error number 255 when it ended.: Cpanel::Exception::HTTP::Network/(XID 9t7pdx) The system failed to send an <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request to “https://IPADDRESS:2083/json-api/cpa...=listfullbackups&cpanel_jsonapi_apiversion=1” because of an error: Could not connect to 'IPADDRESS:2083': Connection timed out at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 115, <STDIN> line 1. Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x2376ec0), "GET", "https://IPADDRESS2083/json-api/cpanel?cpanel_jsonapi_mod"..., HASH(0x2377040)) called at /usr/local/cpanel/scripts/getremotecpmove line 322 scripts::getremotecpmove::get_current_backups("IPADDRESS", "dwgasia", "PASSWORD") called at /usr/local/cpanel/scripts/getremotecpmove line 128 scripts::getremotecpmove::fetch_acct_by_cpanel(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at /usr/local/cpanel/scripts/getremotecpmove line 58 scripts::getremotecpmove::script("scripts::getremotecpmove", "IPADDRESS", "dwgasia") called at /usr/local/cpanel/scripts/getremotecpmove line 31

 

[cPRex]

Hey there! Even though the IPs may be allowed in WHM >> Host Access Control, it seems like there are other issues. Can you try using telnet to test the connection to port 2083, connecting from the Destination to the Source machine:

telnet x.x.x.x 2083

where the "x.x.x.x" portion is the IP address of the Source machine. If that test fails, that would explain your issue as the Destination server can't reach the Source on that port.