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Transfer problem

Discussion in 'General Discussion' started by daemonfbsd, Dec 3, 2013.

  1. daemonfbsd

    daemonfbsd Registered

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    Hello,
    I used Copy an Account From Another Server to transfer cpanel account. After three hours still say Attempting to copy . Cpanel account has 30-40GB. Is it normal?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    40G is considered a large account so it's certainly possible that the transfer is still in progress. If it fails, you may want to package the account manually on the source machine via /scripts/pkgacct, upload the archive to the destination machine, and then restore it with /scripts/restorepkg.

    Thank you.
     
  3. daemonfbsd

    daemonfbsd Registered

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    Is there possibility to see any log or status of job?
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    There is a log for every account that is transferred in the directory /var/cpanel/logs/ . Look for filenames that start with copyacct_ in that directory.
     
  5. daemonfbsd

    daemonfbsd Registered

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    I'm was wrong. Real size was 75569.47 MB. Sould I wait? Can I stop the transfer?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    You can review the transfer log and see if it's still active. If it is, you can let it continue if you prefer, but if it fails then it's likely better to manually transfer the account.

    Thank you.
     
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