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Transfer single account between servers

Discussion in 'Data Protection' started by Alex H, Jun 13, 2017.

  1. Alex H

    Alex H Member

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    Hi I am trying to transfer a single account from one server to another both using cPanel.

    I am logged into the incoming server as root. I enter the IP address of the sending server. I have entered the account user name and password of the account that I want to transfer. (I have tested these and they are correct).

    When i transfer I am getting a failed transfer and the following error message.
    Trying to fetch cpmove file via cPanel API!
    Fetching current backups from remote server …cPanel Login Failed: HTTP/1.0 900 NET OR SSL ERROR

    /usr/local/cpanel/scripts/getremotecpmove 28072: open_tcp_connection: failed `', 2083 (Connection refused)

    Failed to fetch cpmove file via cPanel API.
    Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove” command (process 28072) reported error number 1 when it ended.:

    Cana some kind person tell me what is wrong?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have root access to the source server (where the cPanel account you are copying is stored)? If so, try using the following option instead:

    "WHM >> Transfers >> Transfer Tool"

    Otherwise, if you only have cPanel access for the account on the source server and the connection request is failing, you can make a backup of the account using the "Backup" option in cPanel. Then, move the backup archive to the /home directory on the destination server and restore it using "WHM >> Restore a Full Backup/cpmove File".

    Thank you.
     
  3. Alex H

    Alex H Member

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    Thanks that worked :)
     
    cPanelMichael likes this.
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