Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Transfer Tool - Access denied for user 'root'@'localhost' (using password: YES)

Discussion in 'Data Protection' started by wci, Jan 29, 2016.

  1. wci

    wci Registered

    Joined:
    Jan 29, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Germany
    cPanel Access Level:
    Root Administrator
    Hi forum users,

    I have a problem after WHM installation on my new dedicated server to transfer data from old server.

    Starting the transfer tool get me a failure message:

    Code:
    Session Error
    Unable to create a session object.
    Access denied for user 'root'@'localhost' (using password: YES)
    
    I kindly ask for your help to proceed further.
    Thanks, Alex
     
    #1 wci, Jan 29, 2016
    Last edited by a moderator: Jan 29, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,726
    Likes Received:
    1,883
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please try resetting the root password for MySQL on the source server via the following option:

    "WHM Home » SQL Services » MySQL Root Password"

    Verify a command such as "mysql" runs without error on the source server.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. wci

    wci Registered

    Joined:
    Jan 29, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Germany
    cPanel Access Level:
    Root Administrator
    Hi Michael,

    thanks for this information.
    Transfer tool is now working, but now I have the problem of different cPanel versions to be updated before data transfer.

    old vps server WHM 54.0 (build 8)
    new server WHM 11.52.2 (build 5)

    I will try to upgrade the cPanel software on new server and hope to solve this problem also.

    Regards, Alex
     
    #3 wci, Feb 1, 2016
    Last edited by a moderator: Feb 1, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,726
    Likes Received:
    1,883
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I am happy to see the initial issue is addressed. Please open a new thread for the new issue if you are unable to resolve by updating cPanel.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice