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Transfer Tool - Access denied for user 'root'@'localhost' (using password: YES)

Discussion in 'Data Protection' started by wci, Jan 29, 2016.

  1. wci

    wci Registered

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    Hi forum users,

    I have a problem after WHM installation on my new dedicated server to transfer data from old server.

    Starting the transfer tool get me a failure message:

    Code:
    Session Error
    Unable to create a session object.
    Access denied for user 'root'@'localhost' (using password: YES)
    
    I kindly ask for your help to proceed further.
    Thanks, Alex
     
    #1 wci, Jan 29, 2016
    Last edited by a moderator: Jan 29, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please try resetting the root password for MySQL on the source server via the following option:

    "WHM Home » SQL Services » MySQL Root Password"

    Verify a command such as "mysql" runs without error on the source server.

    Thank you.
     
  3. wci

    wci Registered

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    Hi Michael,

    thanks for this information.
    Transfer tool is now working, but now I have the problem of different cPanel versions to be updated before data transfer.

    old vps server WHM 54.0 (build 8)
    new server WHM 11.52.2 (build 5)

    I will try to upgrade the cPanel software on new server and hope to solve this problem also.

    Regards, Alex
     
    #3 wci, Feb 1, 2016
    Last edited by a moderator: Feb 1, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I am happy to see the initial issue is addressed. Please open a new thread for the new issue if you are unable to resolve by updating cPanel.

    Thank you.
     
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