Jul 8, 2019
South Africa
cPanel Access Level
Website Owner
Hello, I'm a new and mostly inexperienced website owner, and am trying to transfer my accounts to a new server via WHM's Transfer Tool.

Two of our accounts will not transfer due to the following error:

The system failed to remove “cbcpoke”’s remote account archive via the API (Application Programming Interface) because of an error (API failure: (XID r3cg49) The value of “mountpoint” may not be empty.). The system will now try to delete the account via SSH (Secure Shell) instead.

Would anyone know how to go about fixing this?

Thank you in advance.