JT1991

Member
Jul 8, 2019
6
0
1
South Africa
cPanel Access Level
Website Owner
Hello, I'm a new and mostly inexperienced website owner, and am trying to transfer my accounts to a new server via WHM's Transfer Tool.

Two of our accounts will not transfer due to the following error:

The system failed to remove “cbcpoke”’s remote account archive via the API (Application Programming Interface) because of an error (API failure: (XID r3cg49) The value of “mountpoint” may not be empty.). The system will now try to delete the account via SSH (Secure Shell) instead.

Would anyone know how to go about fixing this?

Thank you in advance.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello @JT1991,

It looks like we are assisting you with this issue as part of support ticket number 12793413. I've begun monitoring this support ticket and will update this thread with the outcome once it's closed.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello @JT1991,

It looks like the ticket was closed upon our response seeking information about the source server. Can you confirm if the issue was solved on your own?

Thank you.