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Transfer tool directadmin issue

Discussion in 'Migrate to cPanel' started by Danielbestit, Jun 27, 2018.

  1. Danielbestit

    Danielbestit Registered

    Jun 27, 2018
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    cPanel Access Level:
    Root Administrator
    we need transfer some site from directadmin to cpanel. we use transfer tool and we selected directadmin and ssh connected.
    but list account not loaded and we see 0 account selected.
    on transfer tool i see this massages :

    Source: “” version “1.53.0” …

    on Service Configurations (transfer tool page ) i see :
    The source server is using directadmin. Service Configuration transfer is only available when the source server is using cPanel & WHM.

    but account can be seleted is 0 , we have + 500 user on directadmin.

    There are 0 records.

    0 accounts selected.

    we need only how to can change problem log :

    directadmin said :
    ask for any possible log files where the error cold be recorded.

    please help me and another customer for fix it.

    Best regards
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello @Danielbestit,

    Could you open a support ticket so we can have our dedicated Migrations team take a closer look? You can post the ticket number here and I'll link this thread to the ticket.

    Thank you.
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