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Transfer tool directadmin issue

Discussion in 'Migrate to cPanel' started by Danielbestit, Jun 27, 2018.

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  1. Danielbestit

    Danielbestit Registered

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    Hello
    we need transfer some site from directadmin to cpanel. we use transfer tool and we selected directadmin and ssh connected.
    but list account not loaded and we see 0 account selected.
    on transfer tool i see this massages :

    Source: “xxx.xxx.xxx.xxx” version “1.53.0” …

    on Service Configurations (transfer tool page ) i see :
    The source server is using directadmin. Service Configuration transfer is only available when the source server is using cPanel & WHM.



    but account can be seleted is 0 , we have + 500 user on directadmin.

    There are 0 records.

    0 accounts selected.




    we need only how to can change problem log :

    directadmin said :
    ask for any possible log files where the error cold be recorded.

    please help me and another customer for fix it.

    Best regards
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello @Danielbestit,

    Could you open a support ticket so we can have our dedicated Migrations team take a closer look? You can post the ticket number here and I'll link this thread to the ticket.

    Thank you.
     
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