Transfer tool - error after login on remote server

mindnetcombr

Well-Known Member
Sep 16, 2004
70
5
158
Hello,

This is the scenario:

- I start a session on transfer tool
- After login on remote server, transfer tool show the error below

7487955.png

This occur on all my cpanel servers, all running latest release version 11.48.0.13.

When this occur I need try a lot of times, like 10, 20, 30 times then suddenly the transfer tool work again. After finish transfer accounts, if I try start another session on transfer tool, again the issue back.

I try restart cpanel, not fixed. After reboot the source server, the transfer tool back to work.

So anyone know something about this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello :)

Could you open a support ticket using the link in my signature so we can take a closer look and reproduce this issue on your system? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello,

I'm the same issues on WHM 11.50. What's I resolve that? Please...
Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

Thank you.