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Transfer tool - error after login on remote server

Discussion in 'Data Protection' started by mindnetcombr, Feb 21, 2015.

  1. mindnetcombr

    mindnetcombr Well-Known Member

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    Hello,

    This is the scenario:

    - I start a session on transfer tool
    - After login on remote server, transfer tool show the error below

    7487955.png

    This occur on all my cpanel servers, all running latest release version 11.48.0.13.

    When this occur I need try a lot of times, like 10, 20, 30 times then suddenly the transfer tool work again. After finish transfer accounts, if I try start another session on transfer tool, again the issue back.

    I try restart cpanel, not fixed. After reboot the source server, the transfer tool back to work.

    So anyone know something about this?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look and reproduce this issue on your system? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  3. succinctapps

    succinctapps Registered

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    Any update on those? Facing the same error.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Are you experiencing this issue on cPanel version 11.50.0.23?

    Thank you.
     
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  5. Marcio Nobrega

    Marcio Nobrega Registered

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    Hello,

    I'm the same issues on WHM 11.50. What's I resolve that? Please...
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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