The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Transfer tool - error after login on remote server

Discussion in 'Data Protection' started by mindnetcombr, Feb 21, 2015.

  1. mindnetcombr

    mindnetcombr Member

    Joined:
    Sep 16, 2004
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    1
    Hello,

    This is the scenario:

    - I start a session on transfer tool
    - After login on remote server, transfer tool show the error below

    7487955.png

    This occur on all my cpanel servers, all running latest release version 11.48.0.13.

    When this occur I need try a lot of times, like 10, 20, 30 times then suddenly the transfer tool work again. After finish transfer accounts, if I try start another session on transfer tool, again the issue back.

    I try restart cpanel, not fixed. After reboot the source server, the transfer tool back to work.

    So anyone know something about this?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look and reproduce this issue on your system? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. succinctapps

    succinctapps Registered

    Joined:
    Jun 25, 2011
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Any update on those? Facing the same error.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Are you experiencing this issue on cPanel version 11.50.0.23?

    Thank you.
     
  5. Marcio Nobrega

    Marcio Nobrega Registered

    Joined:
    Aug 3, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    Hello,

    I'm the same issues on WHM 11.50. What's I resolve that? Please...
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
Loading...

Share This Page