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Transfer Tool from Plesk server failing

Discussion in 'Migrate to cPanel' started by jflint, Jan 30, 2018.

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  1. jflint

    jflint Registered

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    I am trying to transfer an account from a Plesk 12.5.30 server (MediaTemple) to a WHM/Cpanel v68.0.28 server (LiquidWeb). When I run the Transfer Tool from WHM, it seems to run fine, builds the archives on the Plesk server, then spits out this error:

    TRANSFER: Account “account_name”: The remote execution of “pkgacct.host.domain.com” failed, or the requested account, “account_name”, was not found on the server: “##.##.##.##”.

    I get this same message for the "Restore" as well.

    Attaching copies of the transfer and restore log files for reference.
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hi @jflint,

    Could you open a support ticket using the link in my signature? We have a dedicated Migrations Team available to investigate these types of issues to determine why the transfer is failing.

    Thank you.
     
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