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Transfer Tool hangs on Creating Session

Discussion in 'Data Protection' started by mike817, Nov 10, 2015.

  1. mike817

    mike817 Member

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    Any idea why or tips on where to troubleshoot? Both machines running cpanel 11.52.0
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Are you getting any error on Transfer tool page ? Also I will suggest you please check cPanel error logs file and let us know what exact error are you getting in that file.
     
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  3. mike817

    mike817 Member

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    It finally resolved itself about 30 minutes later. Not sure what happened there.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I am happy to see the issue is now resolved. It's possible there was a temporary connection issue between the two servers.

    Thank you.
     
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