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Transfer Tool Issue

Discussion in 'Migrate to cPanel' started by envoys, May 16, 2017.

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  1. envoys

    envoys Registered

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    Trying to transfer some sites from a Plesk server to a Cpanel server. The transfer goes smooth except for subdomains. The subdomains are going into /home/user/subdomains/ instead of /home/user/public_html/subdomains/. Is there an easy way to fix this? For now I have just been moving them manually but I have another 100+ sites to move and would rather not do it manually.

    Thanks.
     
  2. cPLevey

    cPLevey Technical Analyst Supervisor
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    Hello envoys,

    In WHM's Tweak Settings (Home >> Server Configuration >> Tweak Settings), check if the following option is On or Off:

    If this is currently Off, could you try enabling it?
     
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  3. envoys

    envoys Registered

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    It is already on. When I transfer the account, the subdomains are created and in cpanel for the transferred account, the document root for the subdomains is ~/public_html/subdomains/subdomain but in the filesystem, the subdomain data is in ~/subdomains.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @envoys,

    Could you open a support ticket using the link in my signature so that our Migration team can take a closer look? You can post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
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