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SOLVED Transfer Tool mail account LOCKED

Discussion in 'E-mail Discussion' started by Leszek Bal, Jan 21, 2016.

  1. Leszek Bal

    Leszek Bal Member

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    Hello,

    Yesterday I was transferring account from 11.52.0(CentOS 5.0) to 11.52.2(CentOS 7).
    Before transferring account was suspended.
    After successful transfer on new CentOS 7.0 server account was not suspended, and all e-mail users have problem with authentication. Server not accept passwords.
    I've checked:

    /home/accountname/etc/domain.tld/shadow has "*LOCKED*" in password section and at the end of line.

    After removing all *LOCKED* string everything back to normal. Is that all what I need to do?

    It is normal? How to prevent that situation, or any suggestions?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Internal case CPANEL-3208 is open to address this issue. There's currently no specific time frame on a resolution, but you can monitor our change log for a resolution:

    Change Logs - Documentation - cPanel Documentation

    The suggested workaround at this time is to suspend, then unsuspend, the account on the destination server if you want the account active. Otherwise, the workaround is to simply suspend the account post-transfer.

    Thank you.

    Update: This is solved as of cPanel version 70.0.16:

    Fixed case CPANEL-3208: Suspended transferred/restored accounts remain suspended.
     
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    #2 cPanelMichael, Jan 21, 2016
    Last edited: Feb 20, 2018
  3. Leszek Bal

    Leszek Bal Member

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    Thanks for answer.
     
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