Transfer tool new behavior?

[albertus]

Hi everyone,

Since one of my servers is having some issues I decided to migrate its accounts to a new server. However, this new server, that runs version 68 has some new Transfer Tool behavior which was very unexpected to me:

When the Transfer Tool begins migrating the account, it points the "A record" of the domain(s) to the new server IP even before the account has been fully transfered, so, during the transfer -that could be many hours long when moving large accounts- accounts have no service.

Is that a new desired behavior or it's somehow working that way only to me?

Kindly, Albertus

 

[cPWilliamL]

Hi @albertus,

Are you sure that Express Transfer wasn't selected?
Transfer Tool - Documentation - cPanel Documentation

 

[albertus]

Hi William,

Yes.

This is the output on the right side (the "RESTORE" side) that shows Express Transfer is off.
At the moment, the transfer wasn't finished, and the IP was already changed.

Starting “RESTORE” for “Account” “noticia6”.
Restore File: /home/cpmove-noticia6.tar.gz.part00001
Restore Reseller Privs: yes
Restricted mode: no
Express mode: no
Target “/home” on host “xxxx.xxxxxx.xxxx” has 3.11 TB free and requires at least 941.64 MB free, which includes space for temporary files.
Target “/home” on host “xxxx.xxxxxx.xxxx” has 240,596,629 inodes free and requires at least 19,717 inodes free, which includes space for temporary files.
ArchiveManager
Preparing archive for restoration …
Calculating disk space needed …
Done.
Target “/home/cpanelpkgrestore.TMP.work.vjuHKQaN/unsafe_to_read_archive” on host “xxxx.xxxxxx.xxxx” has 3.11 TB free and requires at least 3.46 MB free, which includes space for temporary files.
This archive’s payload appears to be in the archive’s “cpmove-noticia6” directory.
ArchiveManager
The system successfully prepared the archive for restoration.
PreRestoreActions
PreRestoreActions
Account
Force Mode: no
Dedicated IP Address: no
Account
Account created
CpUser
Restoring cPanel user file.
Updating Caches …
CpUser
CpUser data restored
IPAddress
IPAddress
Homedir
Streaming Homedir from source server…
receiving incremental file list

Hi @albertus,

Are you sure that Express Transfer wasn't selected?
Transfer Tool - Documentation - cPanel Documentation

 

[albertus]

Well, it turns out that Transfer Tool does that BY DESIGN - poor design if you ask me

If both cPanel servers are configured with the same DNS cluster, the IP gets changed as soon as the destination server creates the account. So if you have to move large accounts from server to server, cPanel is still not ready for that. You'll have to:

* Disable the DNS cluster to avoid the DNS zone to be changed.
* Start the transfer (only one large account at the time...)
* Once finished, change the IP to the new one
* Enable the DNS cluster
* Track if ANY user made changes to DNS (add account, add subdomain, change MX, add/remove/modify SPF, DKIM, etc) and perform the changes manually
* Same steps for the next account, and so on...

And if you care, contact cPanel to ask about internal case CPANEL-5687, although, they will for sure say "Unfortunately, it isn't possible to provide an ETA when this feature improvement will get incorporated into the cPanel software."

Good luck

 

[cPanelMichael]

Hello,

To update, it was determined the behavior reported as part of internal case CPANEL-5687 is functioning as designed because there's no staging capability with the "Transfer Tool" and DNS clustering. I encourage you to open a feature request if you'd like to see this type of functionality added to the product:

Submit A Feature Request

Thank you.