Transfer Tool not showing accounts from Plesk server

krunkkatz

Registered
Aug 7, 2014
2
0
1
cPanel Access Level
Root Administrator
I was running into an issue using the Transfer Tool with Plesk. It said it did not support the Plesk version (12). So I changed the file it looks at for the Plesk version to 11.5.30 to resolve that issue.

I transfered 104 accounts without issue. Then the next day I came back and found that it is no longer showing any accounts after clicking Fetch accounts. No changes were made that I am aware of to the Plesk server. It is still able to connect to the server but doesn't find any accounts.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Found the server had run out of space in /
Hello :)

I am happy to see you were able to determine the cause of the problem. Thank you for updating us with the outcome.
 

danunderground

Registered
Oct 24, 2014
1
0
1
cPanel Access Level
Root Administrator
Hello =), I just had the same trouble, but the thing is that my server didn't run out of space in, It's just that two of the domains don't appear on the list and I'm not sure why, I'm also transfering a plesk server to cPanel.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

Could you submit a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.