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Transfer tool problems

Discussion in 'Data Protection' started by ericwoo, Aug 12, 2015.

  1. ericwoo

    ericwoo Member

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    I am having a lot of issues. Been spending a lot of time on this and still have no clue what to do when using the transfer tool.

    I am moving all our websites from one server to another using the transfer tool.

    When trying to login to Root authentication, I get the error below. Any one have an idea what I could be doing wrong?

    The remote basic credential check failed due to an error (The password that you provided is not correct, or the SSH key is not permitted access: unable to establish master SSH connection: bad password or master process exited unexpectedly: ) and response: Connecting to IPADDRESS:22 as root...using method password... unable to establish master SSH connection: bad password or master process exited unexpectedly:
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    I think you are getting this issues due to cPHulk Brute Force Protection. I will suggest you please try to disable server firewall and cPHulk Brute Force Protection on your both server while migrating your account and try again.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Try manually connecting to the source server via SSH from the destination server's command line to verify SSH is working as expected. You may need to allow the server IP addresses to the firewall on each server, or ensure cPHulk brute force detection is not blocking authentication.

    Thank you.
     
  4. ericwoo

    ericwoo Member

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    Thanks for your help. It looks like cPHulk brute force was disabled on the old/remote server, but I tried disabling it in the new server and didn't help either.

    Does cPHulk brute force manage the firewall? I whitelisted the IP addresses on both servers just in case and disabled it again, but still didn't work.

    I can connect to SSH though. Any suggestions?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    No, your firewall is separate. Did you try temporarily disabling your firewall rules on both servers to see if the issue continued?

    Thank you.
     
  6. ericwoo

    ericwoo Member

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    Where do I find the firewall or disable it? I read online that it is under "Plugins" and that "ConfigServer Security&Firewall" is typically used, but I don't see it.

    Under plugins, I just have ClamAV and Munin plugins.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    CSF is a third-party firewall management utility often used to help manage iptables rules from WHM instead of through the command line. You can find out installation details on their website at:

    http://download.configserver.com/csf/install.txt

    Thank you.
     
  8. Mbrower

    Mbrower Member

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    I'm having the same problem. Don't know what has changed but I never had a problem til now and I can't seem to find a solution.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is my previous response to this thread helpful?

    Thank you.
     
  10. fennel

    fennel Registered

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    Hi I am also getting the same error. Please help guys:

    Code:
    The remote basic credential check failed due to an error (The password that you provided is not correct, or the SSH key is not permitted access: unable to establish master SSH connection: bad password or master process exited unexpectedly:
    
    and response: Connecting to 000.000.00.000:22 as root...using method password... unable to establish master SSH connection: bad password or master process exited unexpectedly:
    
     
    #10 fennel, Nov 23, 2015
    Last edited by a moderator: Nov 23, 2015
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Please review the earlier post:

    Thank you.
     
  12. @home

    @home Well-Known Member

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    I am trying to move some accounts to but I am having similar problems.

    I have a few servers with
    Cpanel : 11.52.1
    Centos : 5.11
    csf v8.08 + LFD

    I am trying to transfer a few accounts as a preparation to a migration to Centos 7.

    When I want to use the Transfer tool I use :

    Remote Server Address: my custom IP
    Remote SSH Port: my custom port
    Login:
    root (Default)
    Authentication Method:
    my Password (Default)

    Then I hit fetch account list but I always get :

    The remote basic credential check failed due to an error (The password that you provided is not correct, or the SSH key is not permitted access: unable to establish master SSH connection: bad password or master process exited unexpectedly: ) and response: Connecting to my custom IP:my custom port as root...using method password... unable to establish master SSH connection: bad password or master process exited unexpectedly:

    I have this between 5 servers I am sure my root pass is the right one and disabling csf + LFD doesn't help.
    What could be the problem?
     
  13. @home

    @home Well-Known Member

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    Nevermind, I wasn't paying attention and still had my ssh config on disable root login and that gave the error.
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
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