Operating System & Version
cPanel & WHM Version


Active Member
Oct 26, 2011
cPanel Access Level
Root Administrator
Background: I'm working on to migrate a cPanel account from shared hosting a to a new VPS. It's a single site account, so purchased Solo license. On WHM's "Transfer or Restore a cPanel Account", I added the old shared hosting cPanel account, and it did it's job in less than half an hour.

Now my questions:

1) When I used the same tool before, it used a create a full backup file on the source server, transfer it to the new one and then restore it, however this time I found that it created only a 325KB backup file on source server but was still able to restore 8GB site on the new server. Is this a new system that I'm not aware of? How exactly did it migrate a large site from such a small backup file?

2) Upon inspection, I found that the database sizes is a bit smaller than source server, so I'm assuming transfer didn't work out 100% OK. Now if I use the "Restore from a local cpmove file" option, will it replace everything on the new account (files/database/emails), or do I need to terminate on the cPanel account first in order to use this option?

Thanks for reading, hoping to hear from the lovely cPanel staff.


Staff member
Oct 18, 2021
Houston, TX
cPanel Access Level
Root Administrator
Hello! I can't think of any reason why the backup size would have such a discrepancy. Additionally, there are likely transfer or restore logs available to see if there were errors, or if any database tables didn't migrate.

I believe it would be best to open a ticket, however, so our team can investigate. Could you open one using the link in my signature and update me with the ticket ID so I can investigate?