Transfer Tool warnings

[ca2236]

Hello,

I am getting the below warnings after using the transfer tool to transfer a site from one of our servers to another. I have two questions.

1) is there a way to get it to not delete the site? I am concerned because if the copy doesn't go well, I don't want the source site deleted, Additionally, in 99% of the cases, I don't want the source site deleted anyway. Furthermore, as a note, the button says copy (not move) If there isn't a way to keep it from deleting, this would be a good option to add. As there are many many reasons you would only want to copy and not delete the source.

2) are the Mysql warnings anything to be concerned about?

Both transfer/restore sides say 100% and I can see the site listed there.

Transfer from “server.company.net” Summary
TRANSFER: 1 completed, 1 had warnings, and 0 failed.
RESTORE: 1 completed, 1 had warnings, and 0 failed.
TRANSFER: Account “acctname”: Warnings
The system failed to remove “acctname”’s remote account archive via the API (Application Programming Interface) because of an error (Could not connect to https://server.company.net:2087/json-api/delete_account_archives: Could not connect to 'server.company.net:2087': Connection timed out ). The system will now try to delete the account via SSH (Secure Shell) instead.

RESTORE: Account “acctname”: Warnings
The “MysqlRemoteNotes” restore module failed because of an error: “/home/cpanelpkgrestore.TMP.work.cde8a086/safe_to_read_archive/contents/mysql_host_notes.json” is empty. at /usr/local/cpanel/Cpanel/JSON.pm line 252. Cpanel::JSON::_LoadFile("/home/cpanelpkgrestore.TMP.work.cde8a086/safe_to_read_archive"..., 0, 0, undef, 0) called at /usr/local/cpanel/Cpanel/JSON.pm line 203 Cpanel::JSON::LoadFile("/home/cpanelpkgrestore.TMP.work.cde8a086/safe_to_read_archive"...) called at /usr/local/cpanel/Whostmgr/Transfers/Systems/MysqlRemoteNotes.pm line 104 Whostmgr::Transfers::Systems::MysqlRemoteNotes::unrestricted_restore(Whostmgr::Transfers::Systems::MysqlRemoteNotes=HASH(0x8107128)) called at /usr/local/cpanel/Whostmgr/Transfers/Systems.pm line 128 Whostmgr::Transfers::Systems::restore(Whostmgr::Transfers::Systems::MysqlRemoteNotes=HASH(0x8107128)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 227 Whostmgr::Transfers::AccountRestoration::__ANON__() called at /usr/local/cpanel…or::_process_child_with_output_redirection(Whostmgr::Transfers::Session::Processor=HASH(0x3665e78), Whostmgr::Transfers::Session=HASH(0x35cd4d0), 0, "servercompanyynetcopya20200914212400jihz") called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 203 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68 eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68 Cpanel::ForkAsync::do_in_child(CODE(0x3626e50)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 205 Whostmgr::Transfers::Session::Processor::start(Whostmgr::Transfers::Session::Processor=HASH(0x3665e78)) called at bin/start_transfer.pl line 57 main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 97 eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 88 Try::Tiny::try(CODE(0x35cd5a8), Try::Tiny::Catch=REF(0x1a43510)) called at bin/start_transfer.pl line 72
HTTP/1.1 404 Not Found Content-Length: 0 Date: Mon, 14 Sep 2020 21:38:29 GMT
The WebSocket handshake failed because of an error: Connect timeout

 

[andrew.n]

The system is not trying to remove the account from the source server but the backup it made to transfer over the account. The connection timed out error could be due to a firewall on the source server? Make sure the destination server' IP is whitelisted and give it another try.

 

[cPanelLauren]

What transfer setting are you using? A firewall on either of them blocking the transfer could have caused that timeout as well.

 

[ca2236]

Thanks Everyone

I can double check the firewall, How about for the MySQL error part?

 

[andrew.n]

This could be connected to the firewall part so I suggest you to give it a try I'm sure the MySQL error won't appear anymore either.

 

[ca2236]

ok, that was on the restore, so that is checking the local server?

 

[andrew.n]

Yes

 

[ca2236]

Thanks, I appreciate your time and patience with my questions, but if the warnings are on the local server, that wouldn't be due to a firewall with the source server. Are the local restore warnings something I need to be concerned with?

 

[andrew.n]

I meant the local server is the source server so you should check the server from which you are restoring the account.

 

[ca2236]

Rather than open a new thread, I am working out these errors, I found a port that needed to be open. However, what does this error mean and how it relates to transferring accounts and if it is safe to ignore. (there is a lot more to this warning, just this is the main part I think)

Restoring Remote MySQL comments
MysqlRemoteNotes
“/home/cpanelpkgrestore.TMP.work.17f35ead/safe_to_read_archive/contents/mysql_host_notes.json” is empty. at /usr/local/cpanel/Cpanel/JSON.pm line 252. Cpanel::JSON::_LoadFile("/home/cpanelpkgrestore.TMP.work.17f35ead/safe_to_read_archive"..., 0, 0, undef, 0) called at /usr/local/cpanel/Cpanel/JSON.pm line 203


from a more detailed view of this warning:

The system already restored all of the required content.
LinkedNodes
MysqlRemoteNotes
Restoring Remote MySQL comments
MysqlRemoteNotes
“/home/cpanelpkgrestore.TMP.work.17f35ead/safe_to_read_archive/contents/mysql_host_notes.json” is empty.

 

[ca2236]

I'm wondering if according to this link https://docs.cpanel.net/knowledge-base/backup/backup-tarball-contents/82/#mysql-host-notes-json .. this is just saying that there are not notes to transfer?

mysql_host_notes.json
The mysql_host_notes.json file contains the user-provided description information for the account’s MySQL database hosts, if available.

 

[cPRex]

Hey there! It does indicate the file is empty, so that seems to be just a warning it is providing.

 

[ca2236]

Does the hosts notes come from the remote mysql entry, or does it come from somewhere else? Unless a 3rd (or 4th) times a charm, an account we were getting that error on successfully transferred once I filled out the comment filed in the remote mysql entry. What is weird though is that it seems hit or miss as I was able to transfer another site just fine without the highlighted comment field filled out.