timboellis2031

Registered
Mar 15, 2014
3
0
1
cPanel Access Level
Reseller Owner
I have transferred hosts with cpanel however the problem i have is that on the same server several of my clients still use the company that provides cpanel services.

So when they send a mail through their e-mail accounts i never see the mails as it appears just to go to the local server where i am no longer hosted.

So how can i force the mails to go to my new server, it is the same mail address just different host.
 

LostNerd

Well-Known Member
Mar 12, 2014
258
12
18
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
Twitter
Just to add... Make sure that your clients domains are also pointing to your new server/host. If they're pointing to your old host still, ask them to update their domain names' nameservers to new ones that point to your new host.

As with any DNS change though, remember it doesn't happen instantly and you may have to wait up to 24 hours for DNS propagation.

Hope this helps.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Make sure the domain names that have their email routed to remote mail servers are in the /etc/remotedomains file and not the /etc/localdomains file. You can edit the MX entry or DNS Zones for their domain names in WHM and ensure that "Remote Mail Exchanger" is selected so the entries are populated correctly in those files.

Thank you.