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Transfering Acct from Plesk to cPanel - Where is the account name in Plesk?

Discussion in 'Migrate to cPanel' started by inetads, Oct 17, 2012.

  1. inetads

    inetads Member

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    I'm trying to migrate a number of sites from a dedicated server with Plesk to a new VPS sever with cPanel/WHM. I have done this hundreds of times before from cPanel to cPanel but never from Plesk.

    Here is the issue.. I first select "copy an an account from another server", then I enter the remote server info, select plesk, etc, etc... the next box says "username to copy". Plesk doesnt use usernames likes cPanel. Quite frankly I'm not sure how Plesk organizes accounts. I thought it was by domain name and so I tried using the domain name but that doesn't work.

    Does anyone know how you identify the account that you want to copy in Plesk?

    Thank you.
     
  2. BlaineM.

    BlaineM. cPanel QA Analyst
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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    If you're having issue seeing the usernames to copy, I'd first check to make sure you're using the "Copy Multiple Accounts" wizard, have Plesk selected in the dropdown, and that you're logging in with root to your Plesk server.

    If you're still having issue seeing or copying accounts, we also offer free migration services from Plesk to cPanel, and would be happy to help you iron out any wrinkles in the process.

    Please feel free to check out our website - Migrate to cPanel | cPanel, Inc. - for more info
     
  3. sportsguy123

    sportsguy123 Registered

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    What if your websites are hosted with godaddy on plesk. I have my site - link removed - that i want to switch over, is it possible if my hosting is still with godaddy or do i need to switch it?
     
    #3 sportsguy123, Oct 17, 2012
    Last edited by a moderator: Oct 18, 2012
  4. BlaineM.

    BlaineM. cPanel QA Analyst
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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    Unfortunately, we would need root credentials for the Plesk server for the migration. If you migrated the site to another Plesk server that you had root access to, after that we could migrate to the cPanel server. That would be your call if you'd want to go through the leg work to migrate from Plesk to Plesk, though.

    But yes, we would be able to help then :) Please let us know if you would like help, once you're to that point - Migrate to cPanel | cPanel, Inc.
     
  5. inetads

    inetads Member

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl


    I have tried the multiple account transfer option and this is what I see when I run it:

    Basic credential check... Done
    Account List from XX.XX.XX.X
    Creating /scripts... Done
    Copying pkgacct-pXa script.....0%.. ..100%.. ...Done
    Copying unpkgacct script.....0%.. ..100%.. ...Done
    Copying updateuserdomains-universal script.....0%.. ..100%.. ...Done
    Running updateuserdomains-universal script... Done
    Copying packages-pXa script......Done
    Running packages script...

    bash: /scripts/packages: No such file or directory


    Command failed with exit status 127

    Trace Output
    root@XX.XXX.XX.X's password: ==sshcontroloutput== bash: /scripts/packages: No such file or directory sshcommandfailed=127


    Done
    Unable to run packages script ​


    Please advise on what this error means and how to correct it.

    Thank you.
     
  6. inetads

    inetads Member

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    cPanelBlaine we would really like to migrate the info ourselves instead of bothering the cPanel staff with doing it for us. Can you offer any help with the error that I'm getting that I listed above?

    Thank you!
     
  7. JeffP.

    JeffP. Well-Known Member

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    Try running this on the Plesk box, then copy an account:

    Code:
    touch /scripts/packages
    chmod 700 /scripts/packages
    mkdir -p /var/cpanel/packages
    echo 'FEATURELIST=unsupported' > /var/cpanel/packages/unsupported
    
    Let us know how that works out please. We're just waiting for this to be fixed in the migrations scripts, soon hopefully.

    Thanks!
     
  8. inetads

    inetads Member

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    Hi cPanelJeff! I ran the commands you indicated above and IT WORKED!! I was able to fetch the account list of all sites on the Plesk server! Thank you so much!
     
  9. inetads

    inetads Member

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    Hi cPanelJeff.... I moved a few sites last week with no issues and then I went back today to move a few more and selected the "copy multiple accounts / packages from another server" transfer option put the SSH info in and tried to fetch the account list again and it just shows no packages in the "packages" box. It should be noted that my cpanel/WHM install updated itself automatically to v. 11.34.0 (build 6) yesterday too. I tried running the code that you provided previously on the plesk box but still i can no longer fetch the account list.

    Do you have any suggestions?

    Thank you
     
  10. JeffP.

    JeffP. Well-Known Member

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    Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

    Hi inteads,

    Hm... I'm not familiar with that issue. Please open a ticket using the link in my signature below, and one of us from the migrations team can take a look.

    Thanks!
     

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