Transfering Acct from Plesk to cPanel - Where is the account name in Plesk?

[inetads]

I'm trying to migrate a number of sites from a dedicated server with Plesk to a new VPS sever with cPanel/WHM. I have done this hundreds of times before from cPanel to cPanel but never from Plesk.

Here is the issue.. I first select "copy an an account from another server", then I enter the remote server info, select plesk, etc, etc... the next box says "username to copy". Plesk doesnt use usernames likes cPanel. Quite frankly I'm not sure how Plesk organizes accounts. I thought it was by domain name and so I tried using the domain name but that doesn't work.

Does anyone know how you identify the account that you want to copy in Plesk?

Thank you.

 

[BlaineM.]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

If you're having issue seeing the usernames to copy, I'd first check to make sure you're using the "Copy Multiple Accounts" wizard, have Plesk selected in the dropdown, and that you're logging in with root to your Plesk server.

If you're still having issue seeing or copying accounts, we also offer free migration services from Plesk to cPanel, and would be happy to help you iron out any wrinkles in the process.

Please feel free to check out our website - Migrate to cPanel | cPanel, Inc. - for more info

 

[sportsguy123]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

What if your websites are hosted with godaddy on plesk. I have my site - link removed - that i want to switch over, is it possible if my hosting is still with godaddy or do i need to switch it?

 

[BlaineM.]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

Unfortunately, we would need root credentials for the Plesk server for the migration. If you migrated the site to another Plesk server that you had root access to, after that we could migrate to the cPanel server. That would be your call if you'd want to go through the leg work to migrate from Plesk to Plesk, though.

But yes, we would be able to help then Please let us know if you would like help, once you're to that point - Migrate to cPanel | cPanel, Inc.

 

[inetads]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

If you're having issue seeing the usernames to copy, I'd first check to make sure you're using the "Copy Multiple Accounts" wizard, have Plesk selected in the dropdown, and that you're logging in with root to your Plesk server.

If you're still having issue seeing or copying accounts, we also offer free migration services from Plesk to cPanel, and would be happy to help you iron out any wrinkles in the process.

Please feel free to check out our website - Migrate to cPanel | cPanel, Inc. - for more info

I have tried the multiple account transfer option and this is what I see when I run it:

Basic credential check... Done
Account List from XX.XX.XX.X
Creating /scripts... Done
Copying pkgacct-pXa script.....0%.. ..100%.. ...Done
Copying unpkgacct script.....0%.. ..100%.. ...Done
Copying updateuserdomains-universal script.....0%.. ..100%.. ...Done
Running updateuserdomains-universal script... Done
Copying packages-pXa script......Done
Running packages script...

bash: /scripts/packages: No such file or directory


Command failed with exit status 127

Trace Output
[email protected].X's password: ==sshcontroloutput== bash: /scripts/packages: No such file or directory sshcommandfailed=127


Done
Unable to run packages script​

Please advise on what this error means and how to correct it.

Thank you.

 

[inetads]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

cPanelBlaine we would really like to migrate the info ourselves instead of bothering the cPanel staff with doing it for us. Can you offer any help with the error that I'm getting that I listed above?

Thank you!

 

[JeffP.]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

Try running this on the Plesk box, then copy an account:

touch /scripts/packages
chmod 700 /scripts/packages
mkdir -p /var/cpanel/packages
echo 'FEATURELIST=unsupported' > /var/cpanel/packages/unsupported

Let us know how that works out please. We're just waiting for this to be fixed in the migrations scripts, soon hopefully.

Thanks!

 

[inetads]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

Hi cPanelJeff! I ran the commands you indicated above and IT WORKED!! I was able to fetch the account list of all sites on the Plesk server! Thank you so much!

 

[inetads]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

Hi cPanelJeff.... I moved a few sites last week with no issues and then I went back today to move a few more and selected the "copy multiple accounts / packages from another server" transfer option put the SSH info in and tried to fetch the account list again and it just shows no packages in the "packages" box. It should be noted that my cpanel/WHM install updated itself automatically to v. 11.34.0 (build 6) yesterday too. I tried running the code that you provided previously on the plesk box but still i can no longer fetch the account list.

Do you have any suggestions?

Thank you

 

[JeffP.]

Re: Transfering Acct from Plesk to Cpanel - Where is the account name in Pl

Hi inteads,

Hm... I'm not familiar with that issue. Please open a ticket using the link in my signature below, and one of us from the migrations team can take a look.

Thanks!