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SOLVED Transferred accounts cannot access cPanel

Discussion in 'General Discussion' started by pcgh, Feb 9, 2017.

  1. pcgh

    pcgh Active Member

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    I am moving a number of accounts to a new VPS using the transfer account function. Overall it went fine however none of the transferred accounts can access cPanel via the usual way - i.e. http://theaccountdomain.com/cpanel.

    When they attempt to go to http://theaccountdomain.com/cpanel the browser keeps trying to redirect to "https://localhost.localdomain.com:2083/" which of course fails. The user can however get to cPanel by going to http://theaccountdomain.com:2083.

    I have searched and searched and can't figure out where it is getting "localhost.localdomain.com". Any help would be greatly appreciated.

    Tony
     
    #1 pcgh, Feb 9, 2017
  2. SB-Nick

    SB-Nick Well-Known Member

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    Check redirect destination setting in WHM > Tweak Settings > Redirection

    Make sure both are set to "Origin Domain Name"
     
    #2 SB-Nick, Feb 9, 2017
    pcgh likes this.
  3. pcgh

    pcgh Active Member

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    Well that did indeed do the trick. I had tried that before and it didn't appear to do anything so I changed back to what it was originally. Doing it this time though it worked with a different browser but not with the one I was originally using (Chrome). Cleared the browser cache and then it started working. Thank you for the help, Nick!
     
    #3 pcgh, Feb 9, 2017
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Thanks for updating the thread. :)
     
    #4 Infopro, Feb 10, 2017
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