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Transferring Account Error

Discussion in 'Data Protection' started by nuwan, Mar 11, 2017.

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  1. nuwan

    nuwan Member

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    i am try to transfer my old cpanel to my new vps, transfer 100% success, but restore only 22%
    it's show this error "rsync: opendir "/home/nuwannet/public_ftp" failed: Permission denied (13)"
    please tell me how can transfer this,
     

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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    The account has transferred, did you leave the restore process continue to completion?
     
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  3. nuwan

    nuwan Member

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    some files transfered but some files not transfered and databases not transfered, it mean full account not tranfered
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    So the transfer process did not complete, or it did, but with more errors than in your screenshot?
     
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  5. nuwan

    nuwan Member

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    after complete show this
    (please check screenshot)
     

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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are permissions and ownership of that directory correct?
     
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  7. nuwan

    nuwan Member

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    it's permissions is 0777
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can check the permissions and ownership values on the public_ftp directory on the account on that server with a command such as:

    Code:
    stat /home/$username/public_ftp
    The directory should be owned by the account username, and utilize 0750 permissions, assuming the account isn't suspended.

    Thank you.
     
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  9. nuwan

    nuwan Member

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    i set permissions 0750 but transfer is failed
    please view screenshot
     

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  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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