So.... when I first started I was using a reseller account.
Now I have upgraded to a local provider who I have a dedicated server with,
The Reseller account is with a different hosting provider and they have disabled the backup service within Cpanel and I am not able to use WHM Transfer Feature.
The other issue I am having is every time I try to make a database backup it fails and they cannot tell me why...
Can anyone provide me with a solution to retrieving my client's accounts from the reseller?
Also, I asked about upgrading to a VPS so I could utilise the WHM transfer option before closing my account with them and they want $5 per account USD which I cannot afford.
Now I have upgraded to a local provider who I have a dedicated server with,
The Reseller account is with a different hosting provider and they have disabled the backup service within Cpanel and I am not able to use WHM Transfer Feature.
The other issue I am having is every time I try to make a database backup it fails and they cannot tell me why...
Can anyone provide me with a solution to retrieving my client's accounts from the reseller?
Also, I asked about upgrading to a VPS so I could utilise the WHM transfer option before closing my account with them and they want $5 per account USD which I cannot afford.