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Transferring from Plesk to cPanel - Duplicate POP E-mails

Discussion in 'Migrate to cPanel' started by jtgroup, Feb 12, 2018.

  1. jtgroup

    jtgroup Active Member

    Nov 21, 2017
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    Sorry to bother you but I was hoping someone might be able to help with this one.

    We have two servers, a Plesk system and a cPanel one.

    We are migrating customers from the Plesk server to cPanel.

    We have just transferred over a couple of customers but have found an issue. The customers had POP e-mail accounts set up and therefore when they tried to connect over the weekend, their devices connected to the new server and downloaded a duplicate copy of the e-mails.

    Is there a way to stop this? I'm guessing not as their devices are seeing the new server and assuming that the e-mails have not been dowloaded already but I'm asking just-in-case there is something that I've missed.

    Kind regards

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hi James,

    It looks like we sent a response to this inquiry via a support ticket. Here's a copy of the response for others that may find this thread:

    Let us know if we can be of any further assistance.

    Thank you.
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