Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Transferring Hosting Customers

Discussion in 'Bind/DNS/Nameserver' started by jtgroup, Nov 21, 2017.

  1. jtgroup

    jtgroup Member

    Joined:
    Nov 21, 2017
    Messages:
    19
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Hello,

    Sorry to bother you but I was hoping someone could just review what we intend to do and give me reassurance that we've got everything covered.

    We have recently inherited another host's server and we want to move all of the customer sites on that server, on to our own existing server.

    My plan is:
    1. Add 'old server' name servers to the 'new server'
    2. Transfer all customer sites from 'old server' to 'new server' using the cPanel Transfer Tool
    3. Change the name servers (ns1.old-server.co.uk and ns2.old-server.co.uk) to point to the 'new server' IP addresses
    4. Disable sites on 'old server' and then decommission server in a few days

    I'm planning on doing this way because we do not have access to all of the customers' domain names and so we cannot update the domains with the 'new server' name servers.

    My only concern is the propagation time. Is there anything I should do on the 'old server' so that I can redirect traffic from it to the new one immediately? Is there a server-wide change or would I have to do this on each domain?

    Many thanks for your help.

    Kind regards


    James
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello James,

    Your plan looks solid. You could lower the TTL value on the DNS zones on the source server using the instructions at:

    Minimize Your Downtime

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. jtgroup

    jtgroup Member

    Joined:
    Nov 21, 2017
    Messages:
    19
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Hi Michael,

    Thank you for your help. I proceeded with the transfer last night and all went well. Thank you very much - it worked perfectly :0)

    Kind regards


    James
     
    cPanelMichael likes this.
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice