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Translating junk file messages

Discussion in 'E-mail Discussions' started by Paul Schindler, Jun 24, 2016.

  1. Paul Schindler

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    I am trying to understand why all the mail from a whitelisted address is being placed in the junk folder.

    in the directory
    mail/mydomain.org/username/.Junk/cur
    There is a file with this name:
    1466807023.M873552P805427.cp2.example.com,S=710,W=731:2,S
    Size: 710 bytes
    Permissions: 640

    I assume s=710, w-731:2,s
    or
    permission 640

    would tell me why the mail is being characterized as junk. I cannot find any information on these indicators in the documentation.
     
    #1 Paul Schindler, Jun 24, 2016
    Last edited by a moderator: Jun 24, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can open the file to view the message, and search for that message in "WHM >> Mail Delivery Reports" to look for more information about why it was classified as JUNK:

    "WHM >> Email » Mail Delivery Reports"

    The option is documented at:

    Mail Delivery Reports - Documentation - cPanel Documentation

    Thank you.
     
  3. Paul Schindler

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    Thank you for your prompt response. Alas, the delivery report shows a test email as delivered and accepted, but it was moved immediately to Junk, despite spam assassin being turned off and there being no forwarding rules involved that I can see.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. Paul Schindler

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    There are NO global email filters set, and NO email filters set.
    This is the complete entry for a message that went to junk this morning:
    log informationL

    Code:
    1467138640.M609540P805427.cp2.silcon.com,S=587,W=604:2,
    
    permissions 640 (some earlier messages are market permissions 660)
    
    
    Return-path: <marlow@mydomain.org>
    Envelope-to: paul@mydomain.org
    Delivery-date: Tue, 28 Jun 2016 11:30:38 -0700
    Received: from [::1] (port=59290 helo=cp2.silcon.com)
       by cp2.silcon.com with esmtpa (Exim 4.87)
       (envelope-from <marlow@mydomain.org>)
       id 1bHxmQ-000iAG-Cq
       for paul@mydomain.org; Tue, 28 Jun 2016 11:30:38 -0700
    MIME-Version: 1.0
    Date: Tue, 28 Jun 2016 11:30:37 -0700
    From: marlow@mydomain.org
    To: paul@mydomain.org
    Subject: june 28 test
    Message-ID: <24142de8eb6e70ac8b5a6b9cf2c1d214@mydomain.org>
    X-Sender: marlow@mydomain.org
    User-Agent: Roundcube Webmail/1.1.4
    
     
    #5 Paul Schindler, Jun 28, 2016
    Last edited by a moderator: Jun 30, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Your access level is listed as "Website Owner". Do you have root access to this system? If so, could you search for one of the messages that was moved to the Junk folder in /var/log/exim_mainlog and let us know the output in CODE tags and without real domain names or IP addresses? Here's an example command:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
  7. Paul Schindler

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    I am the website owner, but apparently, I do not have access to /var/log. There is a var directory in my root, but I drilled all the way down to var/cpanel/styled/current_style and the directory is empty. I tried logging on via telnet, but cannot do so.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    That suggests you only have access to the cPanel account, and you are accessing SSH as the cPanel account username. You can report the issue to your web hosting provider, who will have "root" access to the entire server.

    Thank you.
     
  9. Paul Schindler

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    At the behest of my web hosting provider, I cut off IMAP access to the account from my iPhone. I don't want to mention the name of the ap, since it may not be their fault. In any case, that fixed the problem! Perhaps this "one address is being sent to junk" problem has a more generic solution: try cutting off imap access from other clients.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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