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SOLVED Transport ends before backup completes

Discussion in 'Data Protection' started by Tarl, Jul 23, 2017.

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  1. Tarl

    Tarl Member

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    Hi,

    I have scheduled backups which transports to Amazon S3 and it works flawlessly most times.

    However, this morning I got the backup transport failure email and on checking the transport log, I discovered that the transport queue was finished while cpanel was still backing up a moderately large account (cpanel size - 72GB, compressed size - 49GB).

    I'm hoping there will be a way to prevent this in future where the transporter checks for running backup processes before quitting.

    Regards.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The transport process should only occur after the backup archive has generated. Could you open a support ticket using the link in my signature so we can take a closer look at what happened on this system?

    Thank you.
     
  3. Tarl

    Tarl Member

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    That was a server wide backup and transfer job. 110 cpanel accounts had already been backed up and transported to Amazon S3, I believe the 111th account was taking a long time (cpanel size - 72GB, compressed size - 49GB) and the transporter finished processing the current queue before the next archive was generated. Hence the quit.

    Do you still require that I open the ticket?

    Regards.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Yes, could you still open a support ticket so we can take a closer look to see why the backup transport stopped working before an archive for each account was generated?

    Thank you.
     
  5. Tarl

    Tarl Member

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    Hi Michael,

    A support ticket has been created detailing the issue.

    Support Request ID is: 8743551

    Regards.
     
  6. Tarl

    Tarl Member

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    UPDATE: After troubleshooting by cPanel support staff and carefully examining the backup transfer process to Amazon S3, (and a subsequent successful backup and upload) it does seem to have just been a concurrent connection issue rather than any problem with the cpanel upload process.
     
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