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Transport errors encountered

Discussion in 'General Discussion' started by Nirjonadda, Mar 8, 2018.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    Getting email about Transport errors encountered. Please let me know this fix.

    Code:
    The system encountered errors during transport of the backup files.
    
    Transport     Backup Label     Message
    Google Drive Backup     use     Unable to send “/backup/2018-03-08/accounts/user.tar.gz” to destination “Google Drive Backup”
    
    Below is a preview of the attached log file.
    
    Preview of transport errors log:
    Unable to send “/backup/2018-03-08/accounts/user.tar.gz” to destination “Google Drive Backup”
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you let us know the full output to /usr/local/cpanel/logs/cpbackup_transporter.log when this happens?

    Thank you.
     
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  3. Nirjonadda

    Nirjonadda Well-Known Member

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    This this some log.


    Code:
    [2018-03-08 02:24:37 +0600] info [cpbackup_transporter] Initializing log file
    [2018-03-08 02:24:37 +0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2018-03-08 02:24:37 +0600] info [cpbackup_transporter] cpbackup_transporter - started
    [2018-03-08 02:24:37 +0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2018-03-08 02:24:37 +0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2018-03-08 02:24:37 +0600] info [cpbackup_transporter] Instantiating Object
    [2018-03-08 02:24:38 +0600] info [cpbackup_transporter] Starting a "copy" operation on the "Google Drive Backup" destination ID "4OkSiupQ3YiPJ_fGBsr3zKSQ".
    [2018-03-08 02:24:38 +0600] info [cpbackup_transporter] Validating destination path /Nirjonmela Forum Backup/2018-03-08/accounts/
    [2018-03-08 02:24:39 +0600] info [cpbackup_transporter] Making Path /Nirjonmela Forum Backup/2018-03-08/accounts/
    [2018-03-08 02:24:42 +0600] info [cpbackup_transporter] Path creation successful
    [2018-03-08 02:24:42 +0600] info [cpbackup_transporter] Uploading account backup /backup/2018-03-08/accounts/nmela.tar.gz to /Nirjonmela Forum Backup/2018-03-08/accounts/nmela.tar.gz (from 2018-03-08/accounts/nmela.tar.gz)
    [2018-03-08 02:24:42 +0600] info [cpbackup_transporter] Attempting to upload /backup/2018-03-08/accounts/nmela.tar.gz to /Nirjonmela Forum Backup/2018-03-08/accounts/nmela.tar.gz for destination:  Google Drive Backup
    [2018-03-08 02:24:42 +0600] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2018-03-08/accounts/nmela.tar.gz to /Nirjonmela Forum Backup/2018-03-08/accounts/nmela.tar.gz for destination:  Google Drive Backup
    [2018-03-08 02:27:07 +0600] info [cpbackup_transporter] Successful transfer of /backup/2018-03-08/accounts/nmela.tar.gz to /Nirjonmela Forum Backup/2018-03-08/accounts/nmela.tar.gz for destination Google Drive Backup
    [2018-03-08 02:27:07 +0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2018-03-08 02:27:07 +0600] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2018-03-08 02:27:07 +0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2018-03-08 03:47:36 +0600] info [cpbackup_transporter] Initializing log file
    [2018-03-08 03:47:36 +0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2018-03-08 03:47:36 +0600] info [cpbackup_transporter] cpbackup_transporter - started
    [2018-03-08 03:47:36 +0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2018-03-08 03:47:36 +0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2018-03-08 03:47:36 +0600] info [cpbackup_transporter] Instantiating Object
    [2018-03-08 03:47:37 +0600] info [cpbackup_transporter] Starting a "copy" operation on the "Google Drive Backup" destination ID "4OkSiupQ3YiPJ_fGBsr3zKSQ".
    [2018-03-08 03:47:37 +0600] info [cpbackup_transporter] Validating destination path /Nirjonmela Forum Backup/2018-03-08/accounts/
    [2018-03-08 03:47:39 +0600] info [cpbackup_transporter] Path exists
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    The log output shows no error messages. Are you able to reproduce the issue when forcing a new backup generation? EX:

    Code:
     /usr/local/cpanel/bin/backup --force
    Thank you.
     
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  5. Nirjonadda

    Nirjonadda Well-Known Member

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    Does not that why still Getting email about Transport errors encountered.

    ScreenShot00045.png
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Could you open a support ticket so we can take a closer look?

    Thank you.
     
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