SOLVED Transporting backups to FTP and SFTP destination fails for large accounts

amstel · Apr 23, 2019

Hi all,

I have a problem with sending a completed large backup (35GB) to my validated backup storage over FTP and SFTP.

Transport Backup Label Message FTP myaccount Unable to send “/backup/2019-04-23/accounts/my_account.tar.gz” to destination “FTP”

It fails after couple of hours of sending .tar.gz
I set to a timeout of 300 already
My another cPanel server sends a large backup to the same destination without any problems:

[2019-04-20 11:17:09 +0100] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped

Please see attached log from /usr/local/logs/transporter/

Code:

[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Initializing log file
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] cpbackup_transporter - parent starting
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] cpbackup_transporter - child starting
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] cpbackup_transporter - started
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Instantiating Object
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>  Net::FTP(3.11)
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>    Exporter(5.73)
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>    Net::Cmd(3.11)
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>    IO::Socket::SSL(2.060)
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>      IO::Socket::INET6(2.72)
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>        IO::Socket(1.39)
[2019-04-20 05:11:30 +0100] info [cpbackup_transporter] Net::FTP >>>          IO::Handle(1.39)
[2019-04-20 05:11:32 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  220 NASFTPD Turbo station 1.3.5a Server (ProFTPD)
[2019-04-20 05:11:32 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  USER cpanel
[2019-04-20 05:11:32 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  331 Password required for cpanel
[2019-04-20 05:11:32 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  PASS ....
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  230 User cpanel logged in
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  TYPE I
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  200 Type set to I
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Starting a "copy" operation on the "FTP" destination ID "SQeqwben4z7qA1PoSZL3H0rJ".
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Base path for destination is homes/cpanel/
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Validating destination path homes/cpanel/weekly/2019-04-20/accounts/
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  PORT 000,000,000,000,211,120
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  200 PORT command successful
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  LIST homes/cpanel/weekly/2019-04-20/accounts/
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  150 Opening BINARY mode data connection for file list
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  450 homes/cpanel/weekly/2019-04-20/accounts/: No such file or directory
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Making Path homes/cpanel/weekly/2019-04-20/accounts/
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD homes/cpanel/weekly/2019-04-20/accounts/
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  550 homes/cpanel/weekly/2019-04-20/accounts/: No such file or directory
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD homes
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  550 homes: Forbidden filename
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD homes/cpanel
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  550 homes/cpanel: File exists
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD homes/cpanel/weekly
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  550 homes/cpanel/weekly: File exists
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD homes/cpanel/weekly/2019-04-20
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  257 "/homes/cpanel/weekly/2019-04-20" - Directory successfully created
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD /homes/cpanel/weekly/2019-04-20/accounts
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  257 "/homes/cpanel/weekly/2019-04-20/accounts" - Directory successfully created
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  MKD /homes/cpanel/weekly/2019-04-20/accounts/
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  257 "/homes/cpanel/weekly/2019-04-20/accounts" - Directory successfully created
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Path creation successful
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Uploading account backup /backup/weekly/2019-04-20/accounts/my_account.tar.gz to homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz (from weekly/2019-04-20/accounts/my_account.tar.gz)
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Attempting to upload /backup/weekly/2019-04-20/accounts/my_account.tar.gz to homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz for destination:  FTP
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Upload attempt #1 starting for /backup/weekly/2019-04-20/accounts/my_account.tar.gz to homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz for destination:  FTP
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  PORT 000,000,000,000,229,6
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  200 PORT command successful
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  FEAT
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  211-Features:
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   EPRT
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   EPSV
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   MDTM
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   TVFS
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   MFMT
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   SIZE
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   MFF modify;UNIX.group;UNIX.mode;
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   REST STREAM
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   UTF8
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<   LANG en-US*
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  211 End
[2019-04-20 05:11:34 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  HELP ALLO
[2019-04-20 05:11:35 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  214 Syntax: ALLO is not implemented (ignored)
[2019-04-20 05:11:35 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  ALLO 36528282211
[2019-04-20 05:11:35 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  202 No storage allocation necessary
[2019-04-20 05:11:35 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  STOR homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz
[2019-04-20 05:11:35 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) <<<  150 Opening BINARY mode data connection for homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz
[2019-04-20 07:11:46 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c8050) >>>  ▒ABOR
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] Net::FTP: Net::Cmd::getline(): unexpected EOF on command channel: Connection reset by peer at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/Net/FTP/dataconn.pm line 82.
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel:  at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/Net/FTP/dataconn.pm line 49.
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] put( /backup/weekly/2019-04-20/accounts/my_account.tar.gz, homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz ) FAILED
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] [Net::FTP] Connection closed
[2019-04-20 07:11:47 +0100] warn [cpbackup_transporter] Upload attempt failed: [Net::FTP] Connection closed at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 30.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23f18c8), "Upload attempt failed: [Net::FTP] Connection closed") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 641
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23278a8), Cpanel::Transport::Files::FTP=HASH(0x33c7798), "/backup/weekly/2019-04-20/accounts/my_account.tar.gz", "homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz", Cpanel::LoggerAdapter=HASH(0x23f18c8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 325
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23278a8), cPanel::TaskQueue::Task=HASH(0x33bee58), Cpanel::LoggerAdapter=HASH(0x23f18c8)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 625
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 628
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x3393218), CODE(0x33b0958)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 633
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x33b1000)) called at /usr/local/cpanel/bin/cpbackup_transporter line 1000
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 165
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  220 NASFTPD Turbo station 1.3.5a Server (ProFTPD)
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  USER cpanel
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  331 Password required for cpanel
[2019-04-20 07:11:47 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  PASS ....
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  230 User cpanel logged in
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  TYPE I
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  200 Type set to I
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Upload attempt #2 starting for /backup/weekly/2019-04-20/accounts/my_account.tar.gz to homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz for destination:  FTP
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  PORT 000,000,000,000,134,26
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  200 PORT command successful
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  FEAT
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  211-Features:
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   EPRT
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   EPSV
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   MDTM
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   TVFS
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   MFMT
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   SIZE
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   MFF modify;UNIX.group;UNIX.mode;
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   REST STREAM
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   UTF8
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<   LANG en-US*
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  211 End
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  HELP ALLO
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  214 Syntax: ALLO is not implemented (ignored)
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  ALLO 36528282211
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  202 No storage allocation necessary
[2019-04-20 07:11:49 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  STOR homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz
[2019-04-20 07:11:53 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) <<<  150 Opening BINARY mode data connection for homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3b45be8) >>>  ▒ABOR
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP: Net::Cmd::getline(): unexpected EOF on command channel: Connection reset by peer at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/Net/FTP/dataconn.pm line 82.
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel:  at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/Net/FTP/dataconn.pm line 49.
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] put( /backup/weekly/2019-04-20/accounts/my_account.tar.gz, homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz ) FAILED
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] [Net::FTP] Connection closed
[2019-04-20 09:11:56 +0100] warn [cpbackup_transporter] Upload attempt failed: [Net::FTP] Connection closed at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 30.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23f18c8), "Upload attempt failed: [Net::FTP] Connection closed") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 641
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23278a8), Cpanel::Transport::Files::FTP=HASH(0x33c7798), "/backup/weekly/2019-04-20/accounts/my_account.tar.gz", "homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz", Cpanel::LoggerAdapter=HASH(0x23f18c8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 325
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23278a8), cPanel::TaskQueue::Task=HASH(0x33bee58), Cpanel::LoggerAdapter=HASH(0x23f18c8)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 625
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 628
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x3393218), CODE(0x33b0958)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 633
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x33b1000)) called at /usr/local/cpanel/bin/cpbackup_transporter line 1000
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 165
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  220 NASFTPD Turbo station 1.3.5a Server (ProFTPD)
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  USER cpanel
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  331 Password required for cpanel
[2019-04-20 09:11:56 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  PASS ....
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  230 User cpanel logged in
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  TYPE I
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  200 Type set to I
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Upload attempt #3 starting for /backup/weekly/2019-04-20/accounts/my_account.tar.gz to homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz for destination:  FTP
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  PORT 000,000,000,000,214,144
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  200 PORT command successful
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  FEAT
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  211-Features:
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   EPRT
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   EPSV
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   MDTM
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   TVFS
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   MFMT
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   SIZE
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   MFF modify;UNIX.group;UNIX.mode;
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   REST STREAM
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   UTF8
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<   LANG en-US*
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  211 End
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  HELP ALLO
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  214 Syntax: ALLO is not implemented (ignored)
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  ALLO 36528282211
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  202 No storage allocation necessary
[2019-04-20 09:11:57 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  STOR homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz
[2019-04-20 09:11:59 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) <<<  150 Opening BINARY mode data connection for homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15e0) >>>  ▒ABOR
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP: Net::Cmd::getline(): unexpected EOF on command channel: Connection reset by peer at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/Net/FTP/dataconn.pm line 82.
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel:  at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/Net/FTP/dataconn.pm line 49.
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] put( /backup/weekly/2019-04-20/accounts/my_account.tar.gz, homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz ) FAILED
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] [Net::FTP] Connection closed
[2019-04-20 11:12:05 +0100] warn [cpbackup_transporter] Upload attempt failed: [Net::FTP] Connection closed at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 30.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23f18c8), "Upload attempt failed: [Net::FTP] Connection closed") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 641
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23278a8), Cpanel::Transport::Files::FTP=HASH(0x33c7798), "/backup/weekly/2019-04-20/accounts/my_account.tar.gz", "homes/cpanel/weekly/2019-04-20/accounts/my_account.tar.gz", Cpanel::LoggerAdapter=HASH(0x23f18c8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 325
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23278a8), cPanel::TaskQueue::Task=HASH(0x33bee58), Cpanel::LoggerAdapter=HASH(0x23f18c8)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 625
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 628
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x3393218), CODE(0x33b0958)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 633
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x33b1000)) called at /usr/local/cpanel/bin/cpbackup_transporter line 1000
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 165
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) <<<  220 NASFTPD Turbo station 1.3.5a Server (ProFTPD)
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) >>>  USER cpanel
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) <<<  331 Password required for cpanel
[2019-04-20 11:12:05 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) >>>  PASS ....
[2019-04-20 11:12:06 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) <<<  230 User cpanel logged in
[2019-04-20 11:12:06 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) >>>  TYPE I
[2019-04-20 11:12:06 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x3ab15c8) <<<  200 Type set to I
[2019-04-20 11:12:06 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 11:12:06 +0100] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2019-04-20 11:12:06 +0100] info [cpbackup_transporter] Instantiating Object
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  220 NASFTPD Turbo station 1.3.5a Server (ProFTPD)
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  USER cpanel
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  331 Password required for cpanel
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  PASS ....
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  230 User cpanel logged in
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  TYPE I
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  200 Type set to I
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Starting a "copy_backup_metadata" operation on the "FTP" destination ID "SQeqwben4z7qA1PoSZL3H0rJ".
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Base path for destination is homes/cpanel/
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Uploading backup metadata file /backup/weekly/2019-04-20/accounts/.master.meta to FTP
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Validating destination path homes/cpanel/2019-04-20/accounts/
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  PORT 000,000,000,000,222,221
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  200 PORT command successful
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  LIST homes/cpanel/2019-04-20/accounts/
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  150 Opening BINARY mode data connection for file list
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  450 homes/cpanel/2019-04-20/accounts/: No such file or directory
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Making Path homes/cpanel/2019-04-20/accounts/
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  MKD homes/cpanel/2019-04-20/accounts/
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  550 homes/cpanel/2019-04-20/accounts/: No such file or directory
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  MKD homes
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  550 homes: Forbidden filename
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  MKD homes/cpanel
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  550 homes/cpanel: File exists
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  MKD homes/cpanel/2019-04-20
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  257 "/homes/cpanel/2019-04-20" - Directory successfully created
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  MKD /homes/cpanel/2019-04-20/accounts
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  257 "/homes/cpanel/2019-04-20/accounts" - Directory successfully created
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  MKD /homes/cpanel/2019-04-20/accounts/
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  257 "/homes/cpanel/2019-04-20/accounts" - Directory successfully created
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Path creation successful
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Uploading backup metadata /backup/weekly/2019-04-20/accounts/.master.meta to homes/cpanel/2019-04-20/accounts/.master.meta (from 2019-04-20/accounts/.master.meta)
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Attempting to upload /backup/weekly/2019-04-20/accounts/.master.meta to homes/cpanel/2019-04-20/accounts/.master.meta for destination:  FTP
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Upload attempt #1 starting for /backup/weekly/2019-04-20/accounts/.master.meta to homes/cpanel/2019-04-20/accounts/.master.meta for destination:  FTP
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  PORT 000,000,000,000,196,172
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  200 PORT command successful
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  FEAT
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  211-Features:
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   EPRT
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   EPSV
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   MDTM
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   TVFS
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   MFMT
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   SIZE
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   MFF modify;UNIX.group;UNIX.mode;
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   REST STREAM
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   UTF8
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<   LANG en-US*
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  211 End
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  HELP ALLO
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  214 Syntax: ALLO is not implemented (ignored)
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  ALLO 598
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  202 No storage allocation necessary
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) >>>  STOR homes/cpanel/2019-04-20/accounts/.master.meta
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  150 Opening BINARY mode data connection for homes/cpanel/2019-04-20/accounts/.master.meta
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x393a710) <<<  226 Transfer complete
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] put( /backup/weekly/2019-04-20/accounts/.master.meta, homes/cpanel/2019-04-20/accounts/.master.meta )
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Successful transfer of /backup/weekly/2019-04-20/accounts/.master.meta to homes/cpanel/2019-04-20/accounts/.master.meta for destination FTP
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2019-04-20 11:12:07 +0100] info [cpbackup_transporter] Instantiating Object
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  220 NASFTPD Turbo station 1.3.5a Server (ProFTPD)
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  USER cpanel
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  331 Password required for cpanel
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  PASS ....
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  230 User cpanel logged in
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  TYPE I
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  200 Type set to I
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Starting a "prune" operation on the "FTP" destination ID "SQeqwben4z7qA1PoSZL3H0rJ".
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Base path for destination is homes/cpanel/
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Performing prune operation, retaining 2 items on:  FTP
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  PORT 000,000,000,000,185,158
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  200 PORT command successful
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  LIST homes/cpanel/weekly
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  150 Opening BINARY mode data connection for file list
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  226 Transfer complete
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  PORT 000,000,000,000,156,254
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  200 PORT command successful
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) >>>  LIST homes/cpanel/weekly/2019-04-20
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  150 Opening BINARY mode data connection for file list
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] Net::FTP=GLOB(0x33c7b40) <<<  226 Transfer complete
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 11:12:08 +0100] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2019-04-20 11:12:09 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 11:12:09 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 299s for new tasks
[2019-04-20 11:12:10 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 11:12:10 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 298s for new tasks

<cut>

[2019-04-20 11:17:08 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 0s for new tasks
[2019-04-20 11:17:09 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2019-04-20 11:17:09 +0100] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do after waiting for 300s
[2019-04-20 11:17:09 +0100] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.

cPanelMichael · Apr 24, 2019

Hello @amstel,

Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we'll link this thread to it.

Thank you.

amstel · Apr 25, 2019

Hi Michael,

My Support Request ID is: 12083927

amstel · Apr 26, 2019

It seems that the problem was related to Proftpd on my NAS.
I switched to a different SFTP server and now all backups are transfered without problems.

Thank you for your help.

cPanelMichael · Apr 26, 2019

Hello @amstel,

I'm glad to see you were able to get it sorted out. Thank you for sharing the outcome.

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SOLVED Transporting backups to FTP and SFTP destination fails for large accounts

amstel

Active Member

cPanelMichael

Administrator

amstel

Active Member

amstel

Active Member

cPanelMichael

Administrator