Disk space usage is not updated in real time. However, you can go to the client's cPanel -> Files -> Disk Space Usage and on the drop-down box on that page click Clear File Usage Cache to force cPanel to more accurately reflect current disk space consumption.After we deleted quite a large folder using cPanel, WHM still shows the same amount of disk space usage. Is there a delay in WHM>>List Accounts or is there a trash folder that has to be purged?
Are you sure the default mail is set to fail? If it is set to the main email account (catch-all), that box can get filled very fast with spam.Thanks for the reply David.
Once inside the Files>>Disk Usage area, I noticed mail/domain.com is almost 1 Gig. Then as you scroll down, there are only a handful of email addresses in this list. ie. mail/[email protected]
The ones that are listed have small usage but the main one above (mail/domain.com) has the majority of space usage.
I would recommend sorting the list by disk space consumed and looking for any folders in /mail/. It would be best to increase the depth at least once so you can see individual accounts stored in /mail/domain/account where that stores the mail for [email protected]1. How can we see which email address is using most of the space?
Are you sure you have clicked "Increase Depth" at least once?2. How come only some email addresses show up in the Disk Usage page?
If you are using the maildir format (which has been default in cPanel/WHM for years) then the amount of mail shouldn't cause server-side issues such as sluggish performance by the server.3. How large can mail/domain.com get before it is detrimental or will begin causing issues?
In the maildir format, each email is its own file. That makes building a shell script to empty the spam boxes feasible if you need to do this for a number of accounts.Perfect. I see what you are saying now. Looks like we have a spam folder set up to catch spam and that is increasing in size. How do we delete all the emails in the spam account without having to delete and recreate it again. Don't want to try this as there are filter spam rules in place pointing spam to this box so if there is a way to delete all email in the spam email account, that would be great.
Thanks for your help David.
Direct customers and our partners receive priority over our non-direct customers. Those who acquired their licensing via a reseller should first seek support from their cPanel licensing provider.Thanks David,
So anyone who paid for a licensed cPanel server can use your ticketing system to get help?
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